I ordered an oval piece of glass for my front door with a frosted design including my house number. Having been told that it would take 2-3 weeks, we ended up receiving the glass over a month later, but that's not really the problem... Firstly the frosted/clear design was produced as blue/white version of the request, but secondly the glass is not oval; it is an oval design on a rectangular piece of glass. Completely useless! Since bringing this to the attention of the company a month ago, the only two replies that I have had are to ask me for a picture of the product that they made, and then to ask if I had wanted it frosted; which was in the order! This last contact was two weeks ago now and I keep trying to get either a refund or a correct piece of glass. It honestly feels like 'John' is an AI bot with no connection to the process, stringing me along now that they have my money. Really awful service and useless product. Use them at your peril!