Me and My Glass Reviews

Name: Me and My Glass
Address: The Old Drill Hall 10 Arnot Hill Road, Arnold, NOTTINGHAM, Nottinghamshire
Rating: 4.53

4.5 Rating 516 Reviews

90 %

of reviewers recommend Me and My Glass

Company Reviews

Questions

Metrics

4.5

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

0330 043 6803

Email:

info@meandmyglass.co.uk

Location:

The Old Drill Hall 10 Arnot Hill Road,
Arnold,
NOTTINGHAM
Nottinghamshire
NG5 6LJ

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Me and My Glass 4 star review on 19th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointing experience — I would NOT recommend this company. I am extremely disappointed with my experience with this glass company and, based on what has happened, I would not recommend anyone ordering from them. I was initially very hesitant to place the order because of concerns I had, but I was reassured that the shower screen would be delivered in time as promised. Unfortunately, that did not happen. The shower screen was not delivered within the agreed timeframe, which meant I was unable to bring it home with me as planned and caused a great deal of inconvenience. I also paid for the required hardware, which has still not been delivered. So I have paid for an order that I still do not have in full. What makes the situation even worse is the complete lack of communication. John, the owner, has now gone quiet and is no longer responding to me.After taking payment and making promises about delivery, I find this completely unacceptable. I wish I had read the reviews before placing my order. I would have thought twice about using this company. I am sharing my experience because I would hate for someone else to find themselves in the same situation. My advice is do not ordering from this company.”

Helpful Report

Posted 1 week ago

“Inititally from the beginning of April, i received good contact from John..i made a payment on the 14th of April for £293.12 in good faith for a replacement piece of glass for my patio table..i cannot tell you how many phone calls i have made, emails sent and how many of their online forms i have completed..i have asked for a full refund and threatened with trading standards..DO NOT USE THIS COMPANY..they are nothing but thieves taking money from people and then ignoring them..it is now mid August and the summer is nearly over!!..the ignorance of this company is dreadful, i will not go away until i receive my money back and court is now the only option”

Helpful Report

Posted 3 weeks ago

“i placed an order on the 6th of January for a piece of reeded toughened glass. however after a few weeks i received a piece which was not the size i ordered and was not usable. at this point i contacted them and they said they would send a replacement in the correct size. but after over a month i had not received this new piece, and because this was for a project with a time limitation it was too late. after chasing them and waiting a long time for replies the new piece had still not arrived so they agreed to cancel my order and refund me. however this was on the 2nd of march and they have still not refunded me even after me chasing them over and over again. At this point it seems they are just waiting and hoping i forget about it so they can keep my money. I am also reporting them to trading standards. and will keep following this up until i am refunded. In short this has cost me £212.56 for a piece of glass i have not received. i have the full email chain to back this all up.”

Helpful Report

Posted 1 month ago

“They duplicated the order and I'm now left with an additional table top to get rid of. Delivery driver left the order by the door so no chance to refuse the delivery. After contacting them via email and their online contact form, hoping to send the delivery back, it took 1 month for them to reply. Their phone number may as well not exist, attempted to call 11 times an no answer. The reply when I got one via email just said to smash the glass and put it in the bin. 0/5 - don't use these cowboys.”

Helpful Report

Posted 2 months ago

“Like the other reviewers - a bad experience. Sent completely wrong order and now 'I look into it' on email. I'm going to contact trading standards.”

Helpful Report

Posted 2 months ago

“Warning Do not waste your time or money Ordered and paid for glass table top and after numerous attempts to get an update they do not reply Now taking the matter up legally”

Helpful Report

Posted 2 months ago

“Do not buy anything from this so called company. Ordered sauna door hinges, and they did not deliver. Now they refused to refund the money and fail to return any messages. Zero stars if possible!”

Helpful Report

Posted 4 months ago

“AVOID THIS COMPANY! I paid for my order and never received it. Numerous phone calls never answered. Numerous emails sent with only vague responses like 'I'll look into this' but nothing happens. Really disappointed that someone can take your money and get away without sending the goods.”

Helpful Report

Posted 6 months ago

“We ordered a glass splashback, gave the measurements in mm as requested on the site. It arrived weeks later half the size it should have been. I checked the order, the dimensions were correctly given. I have tried to ring for the last 4 days since the item arrived numerous times at all times of the day. No one ever answers the phone. I left a message on the phone, I have emailed them and not received a reply. Seems they don't mind taking your money for the order, but after that, seems to be little care and attention taken. The order was not checked on despatch and the after sales is appalling. I wish we had gone with the other company we considered. The average delivery time on the website "within 5 days" is a myth. Communication channels are none existant, and queries resolved in "under an hour" is a joke.”

Helpful Report

Posted 9 months ago

“Do not use this company - its been over a year now and we still have not had our full delivery of glass. They never reply. And when they do - they are not useful usually saying 'Hi - let me look into this for you'. ...Then another 4 months goes by... They have no phone number. No address. They get the order incorrect and don't tell you. Please - pay the extra somewhere else and use them.”

Helpful Report

Posted 9 months ago

“Still waiting for my glass delivery, I was told it would be delivered this week, it is now Friday and no sign of it! I have also been trying to contact 'Me and My Glass' no one answers the phone, no reply to emails despite chasing daily. Project now on hold and unable to progress!!!”

Helpful Report

Posted 10 months ago

“We ordered three mirrors from this company on September 29 and paid in full. The agreed delivery date was October 17, but nothing has been delivered so far. We have tried calling many times, but no one ever answers the phone. We also sent several emails, and the few replies we received were unprofessional and did not address our concerns. The company has made no genuine effort to resolve the issue or offer compensation. We have asked for either the delivery of our mirrors or a full refund, but there has been no proper response. Overall, our experience has been extremely disappointing and the customer service is unacceptable. I would strongly advise others to be cautious before ordering from this company.”

Helpful Report

Posted 10 months ago

“I ordered an oval piece of glass for my front door with a frosted design including my house number. Having been told that it would take 2-3 weeks, we ended up receiving the glass over a month later, but that's not really the problem... Firstly the frosted/clear design was produced as blue/white version of the request, but secondly the glass is not oval; it is an oval design on a rectangular piece of glass. Completely useless! Since bringing this to the attention of the company a month ago, the only two replies that I have had are to ask me for a picture of the product that they made, and then to ask if I had wanted it frosted; which was in the order! This last contact was two weeks ago now and I keep trying to get either a refund or a correct piece of glass. It honestly feels like 'John' is an AI bot with no connection to the process, stringing me along now that they have my money. Really awful service and useless product. Use them at your peril!”

Helpful Report

Posted 1 year ago

“I placed an order for a simple piece of glass for a garden side table in June 2025. It is now nearly September and I still have NOT recieved my glass. After several emails in July and August I recieved a response informing me the glass had been recieved and would be delivered the next week. Now in late August I have emailed again but am receiving no response from them. All in all a terrible experience with awfull customer care and quick to take money with minimal communication and no item delivered. I will continue to pursue with this and seek advice so that I either recieve the glass or a full refund.”

Helpful Report

Posted 1 year ago

“DONT USE THIS COMPANY!! I couldn't have been more disappointed with this company. I placed 3 independent orders for custom cut tempered coloured glass. Firstly the orders took roughly 6 weeks to arrive. The last order was placed on the 10 July and arrived yesterday, 20 August! Then each glass was the wrong size. As these were for a cabinet the additional 4/5mm mattered. Trying to get hold of anyone to talk to is also a nightmare. Emails are responded to in 3 days!! Ridiculous customer service. My complaints were badly handled, no offer of recompense or a re-do. In the end I had to get my carpenter to widen the shelves by 5cm so that I did not waste the nearly £300 I spent with them! Use this company at you own Peril!!”

Helpful Report

Posted 1 year ago

“Dreadful company. Take money, don't deliver. BEWARE!!!!”

Helpful Report

Posted 1 year ago

“Keep calling, emailing, no response I ordered glass 8 weeks ago. I've received no updates or communication regarding my order. I have also sent follow up emails that have received a delivery communication but no actual response. Seems remarkably like a company that's gone to the wall. I'll expect I'll have to claim Section 75 against the credit card”

Helpful Report

Posted 1 year ago

“An absolute disgrace of a company. I ordered and paid for glass over 6 weeks ago. I send drawings of the measurements, then when I sent an email after 4 weeks of waiting he sent me drawings that were wrong, I suspect a delay tactics. Their customer service is absolutely shocking they don’t respond to emails. I have now repeatedly asked for the return of my money to no response. So will be taking legal action. DO NOT ORDER from this company.”

Helpful Report

Posted 1 year ago

“Order arrived but was the wrong specification (wrong size, thickness etc). Customer service absolutely awful; slow, incompetent (didn't read emails correctly and asked questions that the emails had already answered). Took many weekly emails chasing for a refund. Eventually received the refund after months of chasing. If the measure of a company is how they deal with issues then MeAndMyGlass should be avoided at all costs.”

Helpful Report

Posted 1 year ago

“Never answer the phone called over 20 times not responding to emails asking for updates on delivery when I did get through was told I’ll sort that out and email you back guess what no email again told delivery 2 to 3 weeks been 3 weeks and still nothing won’t be using them again”

Helpful Report

Posted 1 year ago

Me and My Glass is rated 4.5 based on 516 reviews