I ordered a Spotify plaque from me and my glass as a Christmas present and it arrived with a broken stand, an ‘x’ scratched into the glass, and half the writing in black and half in white when I requested black. As half and half wasn’t an option it’s clear it was printed in white and then a poor attempt to go back over the larger writing was made whilst the smaller writing was just left. I could not reorder a new one in time for Christmas due to the Christmas cut off being the 10th December and the original plaque arriving on the 19th. Full refund issued with a very blunt disinterested email of ‘sorry to hear that’ from customer service. Waste of time and money. Shame there is no option to add photos of damage.