There is someone new, apparently, in the complaints (issues reporting) department, who is making a mockery of the process. He (or she) is responding to things not written while failing to respond to the concerns expressed as expressed. Additionally, the person seems to be stuck on automatic rejection of and reply to complaints and so is not earning his keep and ought to be removed from such a sensitive position. MEARS continues not to act normally to its residents and to harass them as they see fit. Embarrassing to the UK government which has given them contracts (maybe they put in the low bid and were hired only for that reason). I have no confidence in MEARS and I wish the government would review their contract in medias res.