I contacted my local city council to request an emergency repair as I had found the previous tenant had hammered in a nail to hold up a picture frame, which had gone through a live wire. They sent around an electrician from Mears to isolate the wire, which he did by turning off the power to my living room and bedroom lights. He then told me someone would come around asap to do a proper repair. That was four and half years ago! and the problem still has not been fixed. Also, I recently requested an emergency repair to my leaking shower. A Mears electrician came and said I needed a new shower unit, but she couldn't do the repair as her shift was ending; but promised me it would be done by her colleague later that day. Needless to say he never turned up. Take my advice, avoid this company like the plague. They are incompetent, deceitful and disrespectful. My guess is they only won this service contract as a result having a cosy relationship with government (they're probably Tory party donors).