Booked a trip from Mexico City to Bogota, Medellin and Cartagena for a week. It was a tour from hell. As many pointed out, we didn’t get any hotel information until 3 days before leaving. We were promised the info 2 weeks out.. then 1 week out.. They booked the cheapest worst flights. We had to be at the airport at 3:30am for our flight. So we didn’t really get much sleep. Then we land in Bogota at 10:30 am and instead of going to the hotel, they take us directly to a restaurant and then start the tour.. no sleep.. the 1st stop of the tour was 45 min in a gift shop.. I didn’t come all the way to Colombia on a tour to be taken to a gift shop.. had “commission” written all over it. We visited a couple museums and then taken up to Monserrat. We wasted so much time we got caught in the 2 hr wait to come back down the mountain via cable car. It was dark and cold by then. They had us scheduled off the next day but pushed us hard to pay extra to go to other places. It irritated me that we paid $1000’s of dollars to a tour company that only worked half the time and wanted to be paid more money to do what we paid them already for. The hotel was OK. THEN they had us up at 3:45 am to be loaded on the bus again for a ridiculously early flight to Medellin where we landed at 7am and started the tour. By 9 am we were starving and sleepy but they kept going.. a train ride.. a cable car ride, another stop in a gift shop.. no organization. No “meet back here at 1pm.” Just a cluster of people randomly coming and going.. so what should take 30 min tool 1.5 hrs. The female guide was horrible. Just “let’s go”.. no history.. nothing. Even her assistant apologized for her lack of experience. By 3 pm we hadn’t eaten and started to revolt. Most of the 30 just wanted to go to the hotel and sleep. So she took a vote.,go to the hotel or go to one more stop. 26 said hotel, 4 said another stop.. so we went to the next lame stop. Why take a vote?? At 4:30 our rooms still weren’t ready. The next day we were off of course and they tried to sell us a tour on our tour.. at least flying to Cartagena was a reasonable hour. We started the tour immediately and of course spent 45 min in a jewelry shop.. and the next day off.. would not recommend this tour company at all. It’s whatever is convenient and cheapest for them.