I received my Look Perfection coffee filter machine very promptly. It was well packed without too much additional packaging. I am very pleased with the machine, especially as the caraffe, filter holder and filter container are dishwasher safe. This is not the case for many models sold by other manufactures. The coffee keeps hot for 40 minutes, after which the machine turns off automatically. You can though adjust the time if required. I like this feature as it stops me leaving the coffee on for hours! The filter holder is a little fiddly to put back in place as the machine is black and the hole a little difficult to locate. This though becomes easier with use and practice. The lid of the caraffe is removable for cleaning and removing this also becomes easier with use. I think that the machine makes very good coffee and is good value for money. It does of course need filter papers which I purchased in bulk at the same time as the machine, but I still feel that it is good value for money. Altogether I would recommend this fliter coffee machine, especially if you like something that produces good coffee and is easy to use without numerous features which you might never need.