First experience was sending an email enquiry to ask when a specific size of slop would be in stock, I got no response from anyone. Second experience was a few weeks later when I selected sizes and colours of slops then placed my order as it looked like stock had come in. I then got an email to say there was not enough stock of the one size and offered a credit. I had to ask when that size would come into stock so that I could wait but was told "I don't know" with no effort to find this out or offer a better solution, I had to ask and lead the sales person into solving the problem, so eventually had to ask if I can wait for the stock to arrive and if the other pairs could be sent in the meantime, she agreed which I was pleased with. This is a solution I would have expected your sales person to suggest instead of giving the impression that she couldn't do anything about it. I have now received four of the five pairs ordered BUT they are all too small. We have been buying this specific slop for many years from places like Shoe City and have always bought the same sizes as ordered here, for much cheaper as well, however I have not been able to find them in PE this year, hence ordering from you. These sizes are quite a bit smaller than expected and what we are used to and they do not fit any of us so I will need to ask for them to be replaced with bigger sizes. I did see that returns and exchanges are not charged for so I will now see if this is the case.