Keyne was wonderful! Calm, easy-going, my cat was comfortable with her. Since she is a certified tech, could trust she would be able to give his injections and subs, and to recognize and appropriately handle any medical issues he may have had. She was thorough about having his vet contact info, kept me posted with pictures and notes on how he was doing. She left a very detailed "diary" of his meds and his behaviors, disposition, and litter use. Definitely recommend and would use her (and Meowtel) again!