I’ve always been a loyal Mercedes customer, but my recent experience at the Bolton branch was extremely disappointing. Communication was poor, the repair process was disorganised, and I was left feeling like an inconvenience rather than a valued customer. What should have been a simple repair turned into a drawn-out, stressful ordeal that disrupted personal plans and caused unnecessary costs. Even after raising a formal complaint, there was no meaningful resolution or accountability. I’m still left with unanswered questions, additional costs, and a lot of frustration. I would strongly caution others before using this service—my experience has seriously damaged my trust in the Mercedes brand and its aftercare support.