Name: Mercedes Benz
Address: Delaware Drive, Milton Keynes
Rating: 2.07

“I was delivered a new vehicle, which didnt even start. I requested a cancellation, but they still took a huge payment from my account. No one takes responsibility in this company but they just keep fobbing you off. Stay away from this mob”

Helpful Report

Posted 1 month ago

“Extremely Disappointed with Overcharging and Poor Service at Mercedes-Benz Southend I would give a 0 if I could!!! I recently took my 2015 Mercedes-Benz C Class to Mercedes-Benz Southend for repairs and was hit with an outrageous bill. My car’s ECU was faulty because of a wrong coding sent from a diagnostic tool, and I made sure this was clearly explained in the booking notes, when I dropped off the car, and even over the phone around 11 a.m. when I suspected that the technician had no clue what was going on (they’re supposed to be highly skilled techs, after all!). Yet, I was charged £666 just for diagnostics—despite spelling out the issue for them right from the start. Basically, they billed me for redundant checks on a problem I’d already identified. When I collected my car and challenged the charges, the supervisor’s response was dismissive, suggesting that because most customers “don’t have knowledge in these matters,” they had to carry out all checks. This essentially translates to treating all customers as uninformed (to not say stupid in other words) and, in my case, ignoring clear information about the issue to justify overcharging for redundant diagnostics. After much back and forth, the supervisor eventually admitted that the £444 seemed high and offered to cut it in half, which I’d have been fine with. But once he found out I’d already paid in full, he said he couldn’t make any adjustments, leaving me with no way to resolve this. It’s absurd to come in with a specific problem, be clear about what’s wrong, and end up paying £222 + £444 just to confirm what I told them at the start (plus an additional £1,345 for the ECU itself, which I expected). Southend claims I agreed to all charges, but they conveniently didn’t mention that the initial £222 diagnostic fee wasn’t included in the quoted charges. I only found this out at the end of the day when I realized the £444 was for two extra hours of checks, which didn’t even include the initial diagnostic. Honestly, if I’d known that, I’d never have agreed to pay for two extra hours. What could they possibly be doing for three hours when I’d already told them the ECU was unresponsive? Any skilled tech, with my notes in front of them, should have just checked the ECU pinouts, which would have shown there was no data coming out. Instead, they wasted two hours checking fuses and wires when I’d made it clear it was a software issue, not a physical fault. (And really, what is there to check for two hours? There are only two plugs altogether.) On top of all this, I had to chase them down for an invoice, which I didn’t receive when I collected the car. I eventually requested it by email last week, but only got it today after following up by phone—they didn’t even bother to answer my email. When I filed a complaint, Customer Service backed Southend’s approach, said a goodwill request was submitted (and quickly denied), and reiterated that I agreed with the charges (again, not knowing that the initial diagnostic of £222 was not included in the £444 they asked for the investigation). This shows a total disregard for customer input and a lack of transparency. I would never, ever use any Mercedes Dealership again after being ripped off in such a shameful way, and I plan to take this to The Motor Ombudsman to get it properly looked into. Hopefully, sharing my experience will help other customers make more informed choices about where to take their cars for repairs. Date of experience: 16 October 2024”

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Posted 1 month ago

“Please stay away from this company, I was scammed but luckily I got a complete refund by the guidelines of a professional below as I kindly recommend him to you all. ⏬️ apex asset retrieval .com Contact him for assistance and thank me later .”

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Posted 1 month ago

“Please stay away from this company, I was scammed but luckily I got a complete refund by the guidelines of a professional below as I kindly recommend him to you all. ⏬️ apex asset retrieval .com Contact him for assistance and thank me later .”

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Posted 1 month ago

“Mercedes Van Taunton Dreadful service. Took my van in and they suggested they should re line my steering wheel. After 3 different days and attempts to line it up it’s much worst than ever, The mechanics don’t know what they are doing. I took it to another Mercedes garage who were shocked they had let me drive away as so not safe. Sam Knight Area Manager couldn’t care less, hasn’t even replied to 4 emails. I am no taking them to court. 3 visits 3 lost days work £385 they took, no refund. I had to pay the other garage. I will see them in court. Avoid Taunton what ever you do they just don’t care. SHOCKING PEOPLE AND SERVICE.”

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Posted 1 month ago

“I have had two occasions to call upon Mercedes customer service UK, and on both occasions, they failed miserably! They are incompetent, will not take charge of your customer service issue, will not escalate upon request, will not give you updates, will not give you a complaints procedure and will give you default answers every time you email them, default answer “apologies for the inconvenience”. What use is this!. Basically, there is no substance In their responses, and they act like robots! The aforementioned comments have been raised on many occasions over the past couple of weeks and Mercedes UK customer service have failed abysmally. They are just a fire guard, and that’s all they act as as they give you no information, and leave you without services you’ve paid for. My navigation subscription on my 10 month old Mercedes was cancelled, for no reason. Whilst this is clearly a mistake as it should be for three years, Mercedes failed to update me, failed to escalate, failed to assign me a complaints manager failed to give me their complaints procedure even though I have requested it on several occasions. For a premium car company, Mercedes should be absolutely ashamed of themselves, for their poor customer service and for the way they treat their customers. Once they have your money and you’ve bought the car, they don’t care! Well, that’s certainly the impression they’ve given me on the two occasions I’ve had to deal with them. Absolutely appalled disgusted I’m pretty cheesed off. Get it sorted Mercedes, Get your house in order, get a complaints manager on board, and treat your customers who have a complaint, with respect and sense of urgency. My Request Number: 09736290. Mercedes contact me, as I am absolutely getting nowhere with your customer service team.”

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Posted 1 month ago

“I was attended with utmost professional attitude and perfection by Kaliym Spencer at Colindale Branch. He was so attentive with great deal of patience. He has exceptional talent in with people.”

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Posted 6 months ago

“I have driven mercedes benz cars for the last 34years and in that time I have purchased 9 new cars and 2 used cars..in 2017 I bought a S class saloon although its 7 years old it has only done 30,000 miles (2 and half years of normal driving) the engine blew up on the 30th April 2024 the car is now a write off, so I spoke to mercedes to see if the is anything they can do for a loyal customer.. answer NO”

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Posted 7 months ago

“I purchased a local used Mercedes GLE from the weston-super-mare dealership in June 2022. I cannot fault the salesman or the young ladies on reception. However, I can find fault with the vehicle and the way the service team has handled this problematic car. I was overjoyed when I purchased my new vehicle which had only covered 4949 miles. I chose the lovely blue, it had very low miles and had everything I wanted inside the car. At the time of purchase I didn’t ask to see any of the cars history. When the vehicle was taken out for a test drive, the boot of the vehicle was covered in dog hair and the rear drivers seat was damaged and blemished. Why wasn’t this addressed before going onto the forecourt for sale… I had to book this in at a later date to get a new seat fitted. They cleaned the car before the handover of the dog hair which was nice of the dealership. I would suggest anyone purchasing a used vehicle from this dealership request the service history of the car before making the purchase as it may save you time, money and hassle in the future. Numerous electrical faults are listed in the history with the vehicle. Alarm siren. Parking light function. ESP control unit. Traction System Control. Multifunction Camera and now the Augmented camera. I first noticed a problem when parked up for the night in London. The following morning when i went back to the car, the boot was fully open.. I booked it in with the service department at Weston-Super-Mare to get it looked at, fortunately for me it was under warranty. At this point, i thought that it maybe just a one off… Then other electrical problems started to go wrong with the vehicle. Not long after my purchase and with the car only covering 6598, I had an electrical fault with the multifunction camera. Months later, outside of the warranty and the car covering 21K the lens hood of the multifunction camera overheated so i had to part pay for a new multifunction camera. I mention that I had to part pay as by the time the lens had overheated it was just outside of its warranty. The other costs were met by mbuk. Then other problems occurred with the battery light coming on in the vehicle. It went back to Weston for this to be checked. They reset it on their computer. They go on to say that we will need to run a diagnostics on the vehicle which is charged at £178 per hour to check the electrics. Or we don’t do the diagnostics and go ahead to fit a new Augmented camera costing me in excess of £800. 19/12/23 - An A service was carried out - slight play on the steering rack mileage @ 20K They would keep an eye out on this at the next service and would mean the removal of the steering rack, which is a major and costly job no doubt. The service team and i quote “these things happen”…. As of the end of April 2024, we are not spending anymore money on this vehicle and have handed it back to the dealership. Oh, I forgot to mention… a number of years ago, I purchased an E class from the dealership and the people who were working on my vehicle at that time didn’t put enough oil in my vehicle…! They switched the engine on and… the car needed a new engine. The engine seized. To end… Purchase of a mercedes at this dealership or any Mercedes car and 3rd time lucky…. I’ll pass.”

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Posted 7 months ago

“Just collected my new A class up from MB Southport Wanted to say a huge thanks to Ella ,Ben,and Harry each of you extremely helpful knowledgeable and professional 10/10 service This is my first car from Mercedes Very pleased with the service”

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Posted 9 months ago

“Absolutely amazing service from James at Synter in Staverton,Dropped vehicle off on wednesday, rental car waiting for me returned Monday all repairs done vehicle cleaned and ready as promised fantastic service👍👍👍👍👍”

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Posted 10 months ago

“My 2022 model C class developed a fault, my Mercedes dealership quickly found the cause of the fault and ordered a new part from Mercedes parts division . I have now been informed that the part is not in stock and on back order . I was also informed it could be many weeks or even months before the part is available !!!. My car has been at the dealership for over 8 weeks ! To be fair the dealership have been very helpful and I have a courtesy car. However Mercedes customer service have not responded to my telephone calls seeking help to expedite the part or my e mail complaint about the parts delay lack of information . This is my first Mercedes and probably my last after this disappointing service . Be warned before you purchase a new Mercedes!!!!! Date of experience: October /Nov 2023 and it could be next year before the part is available ....... 1 review GB”

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Posted 1 year ago

“Mr Rohit Bhatoa at Mercedes Lookers Wolverhampton was so helpful and professional. With his guidance, I was able to finally choose my new car, after searching for 18 months. He explained all the details to help me make a goof choice. At the age of 66, I really appreciate someone of Rohit's calibre.”

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Posted 1 year ago

“When I get the car from Saxton it was as good as new, however it came with broken window switch which Saxton replaced it for free, but I start worrying about the car because simple parts like window switches fails after 3-4 years and that was a bad sign. And I was right, in just 2 years time when the car reached 70k miles the parts starts fail one after the other. It is just incredible how such brand like Mercedes can deliver a new model on the market with such poor quality. In the last few months I meet all mechanics and garages around Colchester, including Colchester Mercedes centre. My final decision is the car not worth even a penny. To buy a Mercedes was my idea unfortunately after I was massively disappointed with another German brand- VW Touareg. Let's assume the first one was just a coincidence, but two mistakes in a raw costs me a fortune and I couldn't enjoy driving these cars at all. Regarding the previous experiences I would never drive a German car again, not even for free. I realized there is a massive business strategy in the middle, so someone is keen to sell cars for reasonable prices then make customers addicted to buy parts forever. A massive shame! I will share my experience with people who is interested to buy such cars. and advise people to avoid such mistakes.”

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Posted 1 year ago

“Very poor customer service New 2022 Mercedes EQA brokedown twice in first 8 months!”

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Posted 1 year ago

“I've never been treated with such disrespect by a company who claim to be luxurious. Having spent a serious amount of money and having been a loyal customer for over 10 years, with 6 brand new vehicles I will never ever buy from them again. The customer services team are greedy, dishonest and outright vindictive.”

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Posted 1 year ago

“Recently exchanged my Mercedes car for another Mercedes from the Leicester branch. The Salesman Lewis Davies expertly assisted us in our process of changing the car. He was so informative, professional, extremely efficient and helpful. He dealt with all the complex issues from buying our original Mercedes to the purchase of the new one. We are so happy with our second Mercedes and very grateful to Mercedes, especially for their expert choice in Choosing their Salesmen. The whole process was pleasant, quick and efficient. We recommend the Leicester branch highly.”

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Posted 1 year ago

“I called to the Leeds branch and greeted by Michal at reception then by one of the repair team. I needed a service and I was told this was an all day job. I had a very important meeting at St James for my treatment which was at 2pm which I needed to attend so I needed the car and I asked Michal if he could help and he said probably not but see what they could do. They were so helpful and started the repair at 8:30 and they made sure My car was ready for me. Thank you very much Mercedes Leeds for the very fast turnaround”

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Posted 2 years ago

“Great service, very helpful will be back”

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Posted 2 years ago

“Recently got an 2022 E 450. Very disappointed with many parts of the automobile. Many of the reviews are phony and the automobile is really very poorly designed. The voice activation system is extremely non-functional and difficult to use and doesn't work most of the time. The designers of this automobile are very arrogant and I Now understand why the Germans Lost World War II.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Mercedes Benz Reviews