Mercedes Benz Reviews

Name: Mercedes Benz
Address: Delaware Drive, Milton Keynes
Rating: 2.11

2.1 Rating 85 Reviews

26 %

of reviewers recommend Mercedes Benz

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2.1

Based on 85 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Phone:

08081565635

Email:

cs.uk@cac.mercedes-benz.com

Location:

Delaware Drive
Milton Keynes
MK15 9BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just collected my new A class up from MB Southport Wanted to say a huge thanks to Ella ,Ben,and Harry each of you extremely helpful knowledgeable and professional 10/10 service This is my first car from Mercedes Very pleased with the service”

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Posted 1 month ago

“Absolutely amazing service from James at Synter in Staverton,Dropped vehicle off on wednesday, rental car waiting for me returned Monday all repairs done vehicle cleaned and ready as promised fantastic service👍👍👍👍👍”

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Posted 2 months ago

“Mr Rohit Bhatoa at Mercedes Lookers Wolverhampton was so helpful and professional. With his guidance, I was able to finally choose my new car, after searching for 18 months. He explained all the details to help me make a goof choice. At the age of 66, I really appreciate someone of Rohit's calibre.”

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Posted 6 months ago

“Recently exchanged my Mercedes car for another Mercedes from the Leicester branch. The Salesman Lewis Davies expertly assisted us in our process of changing the car. He was so informative, professional, extremely efficient and helpful. He dealt with all the complex issues from buying our original Mercedes to the purchase of the new one. We are so happy with our second Mercedes and very grateful to Mercedes, especially for their expert choice in Choosing their Salesmen. The whole process was pleasant, quick and efficient. We recommend the Leicester branch highly.”

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Posted 1 year ago

“I called to the Leeds branch and greeted by Michal at reception then by one of the repair team. I needed a service and I was told this was an all day job. I had a very important meeting at St James for my treatment which was at 2pm which I needed to attend so I needed the car and I asked Michal if he could help and he said probably not but see what they could do. They were so helpful and started the repair at 8:30 and they made sure My car was ready for me. Thank you very much Mercedes Leeds for the very fast turnaround”

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Posted 1 year ago

“Great service, very helpful will be back”

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Posted 1 year ago

“I have just collected my new Mercedes EQA250 and I am delighted with it. I was particularly impressed with Sarah at the Leeds showroom. From my first initial enquiry all the way to collecting my car she has been excellent. Well done Sarah. 10/10.”

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Posted 1 year ago

“I got today 22 plate brand new A200 Edition very happy thanks for Molly she is the best:)”

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Posted 2 years ago

“Serviço impecável”

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Posted 4 years ago

“Fantastic company”

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Posted 4 years ago

“I had read bad reviews about returning your leased Mercedes and when mine was due back I was so worried. I was so certain that they will make any excuses to charge me. The day came and a nice polite gentleman came to collect it. He did not make a fuss about anything and I was not charged a penny! I had looked after the car really well and before returning it I cleaned it so well it looked almost new. Now that I have had the experience, I think those people who have written the negative reviews have probably returned their vehicle in not a very good condition and expected not to be charged!”

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Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

“Excellent Customer Service [pre and after sales ]from Steven Tay Seng Huat of Mercedes-Benz Cycle & Carriage Industries Pte Limited, Singapore. My family and friends extremely satisfied with his service ! Congratulations to Cycle & Carriage for having such a diligent & dedicated staff!”

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Posted 5 years ago

“At the beginning of December I ordered a new build C43 AMG in the Chelsea London branch with a salesman named Jim. He was really helpful and I was really pleased with the service that I had received. A deposit was paid by the end of that day and I was given an estimated delivery date of April. He assured me he would update me and inform me of a confirmed delivery date which would be no later than 3 weeks. ( Note in the contract that they have to provide the car within 60 days of the estimated delivery date ) By the end of January I had received no updates, so I contacted him myself. Only to be told there was going to be a delay with the car due to the factory putting the colour requested on restriction. He informed me he did not know long this would be and would not be able to find out, I would simply have to wait until the restriction had been lifted, but that this would definitely happen before the next build slot come June. ( this was already outside of contract ) . I left it with him, while regularly chasing him up to see if anything had changed. At this point I was very concerned as I was part exchanging the car I currently had, but the further the date was pushed back the more money I was losing off my car. I also queried if this was going to be taken into consideration, or whether I would be compensated for what I was going to lose off the back of their factory restriction. I was told this was not their fault and they would not compensate me for my loss as this is not something that they do. At no time was I contacted by him or the branch to inform me of anything at all. Every time I got through I was told the same thing. That they did not know. Unfortunately the majority of the time I was shrugged off by the receptionist, to be told no one was in for me to speak to, only her. I find it hard to believe that the only person within the branch during sales times was the receptionist who cannot give information or make an order re a purchase. I found her customer service and attitude appalling, and in a place such as Mercedes Benz, where customers are paying a substantial amount of money I would expect a lot better. I would receive better customer service at Lidl for a pack of 85p marshmallows than I did when dealing with this branch. By February I went to visit family up in Newcastle, and while I was up there I thought I would test the waters and go down to the Mercedes branch there and just ask the question. The whole atmosphere was totally different there. You could tell the staff were passionate not only about their job and the brand itself, but also doing their very best for their customers. I was introduced to a salesman named Chris Arkley and he dealt with me from here. From the jump the process was so straightforward, and he honestly could not have been more helpful. He made one phone call regarding the colour restriction and instantly came back with a confirmed date of November. The fact that this had been so easy proves that the Chelsea branch had me on the run around and knew fine well I would not get the car until late November. I find it mind boggling that they believed it would be acceptable for me to wait 11 months for a car. ( This whole time bare in mind they are holding my ‘nonrefundable’ deposit ) . At this point I knew I had to be proactive as I was being conned by the staff at the Chelsea branch. I asked Chris to show me some of the stock cars they had available. That day I found a car I wanted. I told Chris I would be back the next day to buy it as I needed to go back to the Chelsea branch and have them release my deposit. I contacted Chelsea only to be told Jim was on holiday and again there was no one else in that I could speak to. Only the receptionist who answered my call. Again, very hard to believe she was the only person present. Sales must be pretty bleak to only have a receptionist and no salesperson on site. Eventually after calling continuously I was put through to the manager Fernando. ( who apparently was never there ). He assured me he would sort this out and have the funds released. He said the only thing he needed to find the payment and refund it was the name and date in which the payment was made. This was provided to him on the Friday. I contacted him on the Saturday to assure this had been done. Which he told me it had. Monday, no money has been refunded back into the account. So again I chased it up, only to be told he needed the beneficaries account details. I queried why this was not requested on the Friday when this was originally discussed, his reply was. We no longer have accounting on site so I was unaware of the credentials needed. Considering this man was the branch manager, I’d like to hope he had worked long enough to know how to do his job. Surely he has dealt with accounting more than once, or got the information from accounting previous to me, so this again is another thing I find very hard to believe. But moving forward once I had given over the account details he informed me that the card payment would be back in my bank within 1-2 days and the bank transfer would take 3-5 days. ( He could not give me an explanation as to why the original payments both on a card and bank transfer were both instant yet there was a waiting time for it to be refunded. Seems strange I can make instant bank transfers but a company such as Mercedes Benz there is a delay with their bank ) . Wednesday came, and nothing. I gave them the benefit of the doubt and waited before I chased it up once again. By the time Friday came, still nothing. I rang for an explation and was told the same thing by the girl on reception. No one was in. My mother who was seething at the way in which Mercedes Chelsea we’re dealing with business called them herself. To be told the same thing, no one was in. And when she questioned it, and made clear it was highly doubtful a receptionist was left to deal with the whole branch herself, the girl was clearly offended and hung up the phone on her. When she tried to call back the phone just rang through. We waited acouple hours and tried again, she answered. My mother demanded to speak to a manager, and was then put through. (What happened to it only being her in and no one else?) She was then told by Fernando the same as I was told on Monday that it would take 1–2 / 3-5 working days, which I replied that it had already been that amount of time which they had no response for. Surprise surprise. It wasn’t until the back end of the following week did the money get refunded. Which is just shocking service. I then received a voicemail from Jim, which was less than professional. Making clear he was highly offended that I had complained about the service, and in a nut shell called me a liar. Mercedes Chelsea gave the worst possible sales experience. Never have I experienced such incompetence and I can sincerely say I would never go back there nor would I advise someone to go. I would actually advise them to drive that bit further and go anywhere other than that particular branch. Back to Chris up in Newcastle. He is the reason for the 5 star rating, and I don’t think 5 stars does him any justice. He made up for all the negatives I had experienced with Mercedes thus far. His passion for cars and the brand itself was infectious and made me fall in love with the car all over again. Everything was done so quickly, and with such ease. Chris couldn’t have been more professional if he tried and I would honestly drive 6 hours every time I buy a new car for that kind of service. It was second to non and I can’t thank him enough. True car salesman and genuine guy. And for the record I love my new car, more so that I got it from him. All the staff at the Chelsea branch ruined the experience of buying the car. It’s so refreshing that one guy can change an opinion on a whole brand. As after dealing at the branch in Chelsea I was ready to write off the whole brand. So if you are reading this and you are interested in buying a Mercedes, and happen to be close to Newcastle or just fancy the drive. Ask for Chris Arkley. Highly recommended.”

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Posted 5 years ago

“I met the perfect salesman in Mercedes Swindon who was extremely professional and helped me to buy the car I was looking for. I do recommend Mercedes Swindon and will be buying cars from them again for me and my family. This is my first Mercedes, and I love it together with the complete package which came with it.”

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Posted 5 years ago

“I've just bought my first new A class Mercedes from the Chesterfield dealership and am totally satisfied with the whole experience. The salesperson treated me with courtesy and ensured that I was given the best possible deal to suit my needs. I'll certainly be telling my friends to visit the showroom next time they're looking for a new car!”

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Posted 6 years ago

“What the salesman said is what I did not your normal bullshit from most places very pleased”

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Posted 6 years ago

“The service experience at Mercedes is excellent they give the car back with that new car smell.”

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Posted 10 years ago

“Excellent customer service from Tim Whittle at Mercedes Benz Manchester Central, Top Salesman, very satisfied”

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Posted 10 years ago

“Excellent Customer Service. People are very friendly.”

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Posted 10 years ago

Mercedes Benz is rated 2.1 based on 85 reviews