Mercedes Benz Reviews

Name: Mercedes Benz
Address: Delaware Drive, Milton Keynes
Rating: 2.11

2.1 Rating 85 Reviews

26 %

of reviewers recommend Mercedes Benz

Company Reviews

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Metrics

2.1

Based on 85 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

08081565635

Email:

cs.uk@cac.mercedes-benz.com

Location:

Delaware Drive
Milton Keynes
MK15 9BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First off, I've always been an advocate for Mercedes Benz having owned 2015 c class, but I have to say I'm utterly disappointed with the recent service by Benz hence the 2 star which should be a 1. I'm currently driving a 2019 A220 sedan which if it drives normally, is an absolute breeze. Unfortunately, I've not had that pleasure of driving without a problem. From inherent breakdowns, to various warning lights turning on. There was a recent recall fir this vehicle, mind you, but after the recall I’ve had countless visits to the MB repair shop, I'm still having the same issues. My mileage is just 16,000. I am truly sad right now and feel let down by MB. I would surly reconsider my commitment to your brand”

Helpful Report

Posted 2 years ago

“The Mercedes Benz is the worst vehicle ever in the modern mini van. The design seems like it was made back in Y2K 2000 year. First the seats in the rear can't decline which is uncomfortable to passengers. Second why don't the windows in the back can't go down. Terrible situation if it hit in the car an passengers can't breath. Also not great for moving things sites like big tvs an stuff. Last rear wheel drive in the wheel for a mini van is insane. Definitely selling car because poor quality in the snow. I'm sorry Mercedes Benz need to get Mr. Magoo out the design office. This could of been a top mini this style has been the same since 2018.”

Helpful Report

Posted 2 years ago

“Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car. The ENGINEERS said that a full download WASNT completed on this BRAND NEW fully fitted, TOP OF THE RANGE veichle and even after them taking my car in for the day, its still NOT WORKING. When requesting an initial check up of the car (due to the navigation system failing and taking the longer routes round town) he told me to press the SOS system in the car which directs you to air ambulance, then a roadside engineer (both who said the whole situation has heightened due to the fault of the salesman). The inadequacy of the sales team is awful especially with their customer aftercare and ’support'. When the car arrived, the salesman who I dealt with didn't bother showing me any of the cars gadgets, the car wasn’t even full charged on the electric - there was no effort made when presenting the car which was very disappointing. The car is a premium plus (top of the range) meaning that all the extra features such as the cable are meant to come with the car. When questioning the salesman i dealt with, he refused to acknowledge that the accessories came with the car and stopped replying to my messages giving no response! It was only after dealing with the engineer, we pushed for the already paid for accessories. Being a loyal customer, we had foresight of purchasing another vehicle however, due to the REPETITION OF TERRIBLE experiences with the car, customer services, problematic navigation….i’m appalled! The whole experience was very troublesome, lack of support was given from the Mercedes Leicester team, there was absolutely no after care provided. The car’s navigation and speedometer is STILL NOT WORKING. I don’t recommend anyone to purchase this new vehicle, especially from the Leicester branch. Very disappointed.”

Helpful Report

Posted 3 years ago

“I took my car for a diagnostic check. I knew that the problem was with NOx sensor. Paid £120.00 for the test. Mercesdes Brentford wanted more time to pin point the problem costing more money. They would not commit as to how many hours. Took my car elsewhere, they found the fault within 10 minutes. Replaced the Sensor. Mercedes Brentford was not honest. Please don’t take your car for repairs to them.”

Helpful Report

Posted 3 years ago

Mercedes Benz is rated 2.1 based on 85 reviews