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Mercedes Benz Reviews

2.1 Rating 85 Reviews

26 %

of reviewers recommend Mercedes Benz

Company Reviews

2.1

Based on 85 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

08081565635

Email:

cs.uk@cac.mercedes-benz.com

Location:

Delaware Drive
Milton Keynes
MK15 9BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 2022 model C class developed a fault, my Mercedes dealership quickly found the cause of the fault and ordered a new part from Mercedes parts division . I have now been informed that the part is not in stock and on back order . I was also informed it could be many weeks or even months before the part is available !!!. My car has been at the dealership for over 8 weeks ! To be fair the dealership have been very helpful and I have a courtesy car. However Mercedes customer service have not responded to my telephone calls seeking help to expedite the part or my e mail complaint about the parts delay lack of information . This is my first Mercedes and probably my last after this disappointing service . Be warned before you purchase a new Mercedes!!!!! Date of experience: October /Nov 2023 and it could be next year before the part is available ....... 1 review GB”

Posted 4 months ago

“When I get the car from Saxton it was as good as new, however it came with broken window switch which Saxton replaced it for free, but I start worrying about the car because simple parts like window switches fails after 3-4 years and that was a bad sign. And I was right, in just 2 years time when the car reached 70k miles the parts starts fail one after the other. It is just incredible how such brand like Mercedes can deliver a new model on the market with such poor quality. In the last few months I meet all mechanics and garages around Colchester, including Colchester Mercedes centre. My final decision is the car not worth even a penny. To buy a Mercedes was my idea unfortunately after I was massively disappointed with another German brand- VW Touareg. Let's assume the first one was just a coincidence, but two mistakes in a raw costs me a fortune and I couldn't enjoy driving these cars at all. Regarding the previous experiences I would never drive a German car again, not even for free. I realized there is a massive business strategy in the middle, so someone is keen to sell cars for reasonable prices then make customers addicted to buy parts forever. A massive shame! I will share my experience with people who is interested to buy such cars. and advise people to avoid such mistakes.”

Posted 11 months ago

“Very poor customer service New 2022 Mercedes EQA brokedown twice in first 8 months!”

Posted 1 year ago

“I've never been treated with such disrespect by a company who claim to be luxurious. Having spent a serious amount of money and having been a loyal customer for over 10 years, with 6 brand new vehicles I will never ever buy from them again. The customer services team are greedy, dishonest and outright vindictive.”

Posted 1 year ago

“Recently got an 2022 E 450. Very disappointed with many parts of the automobile. Many of the reviews are phony and the automobile is really very poorly designed. The voice activation system is extremely non-functional and difficult to use and doesn't work most of the time. The designers of this automobile are very arrogant and I Now understand why the Germans Lost World War II.”

Posted 1 year ago

“I have purchased many cars in my life...and my Mercedes as been the worse I have ever purchased, I beg anyone please don’t purchase a Mercedes, the sad thing is that I love my Mercedes, but I am forced to go back into the Lexus family, never have I had any problems in the 11 years I been with them, I purchased my Benz brand new, and the 2 day I was driving my car, it cut off in the middle of the road just went completely dead, tower it back to the Benz dealer ship, they fix. Day 6 the same thing happen again, went back to the dealer ship, of course they fix it again, and butter me up by given a light up star. Since then I have been so afraid to drive my car since I purchased it new in 2015, this is why I only have 26,000 miles on my car today May 15, 2022, because of my fear With them 2 Brack down I have never drove it out of town, I have change my run flat tires 4 times with only 26,000 miles on my car...Now is comes a bigger happen last month in April of 2022, my panoramic sunroof just pop off and I had to pay Prestige European auto service to repair it over 4,000 dollars 💵 and they guy did the worse job repair it, I took it to the Benz dealership for them to repair it again, more money 💵 to them...Now one month later today May15 the sunroof and the screen will not roll back, dealer ship here I come again, tomorrow May 16, 2022 more 💵 money and tomorrow also need another set of new tires tomorrow as well, more money 💵 twice tomorrow. Here is a car with only 26,000 miles with so many problems, that not all I need a master window motor, more money, and the list goes on. So folks do you want a beating like me. I love my car but I have to make my mind up quick to go and get the Lexus back. I never thought that I will be so scared to drive a car, enough, so think people, pretty car and pretty 💵 money.”

Posted 1 year ago

“Very poor customer service, tried to con me out of laying after my contract ran out when first inspection was accepted.”

Posted 1 year ago

“Issue with fibreglass panel at the front of panoramic sunroof breaking down and fibres coming out of it, my GLC was under warranty but they absolutely refused to do anything about it or even make a contribution towards replacing it, my last car was a c250 and the same thing happened but they supplied the part and I paid for fitting and that car was out of warranty by a long way, there is no care or consistency and most of the dealer network are a disappointment, I was thinking of changing for the EQC but not now, I will not have another Mercedes’s again.”

Posted 2 years ago

“Mercedes Benz Norwich customer service is non existent. They do not care about customers. Warranty what warranty never have i come across arrogant customer service in working with vehicles for 40 odd years. They do not care and do not listen. Do not use Mercedes Norwich.”

Posted 2 years ago

“Beautiful vehicles, non-existent after sales. My vehicle was with them for 9 months awaiting parts. Previously it has been with them 3 times, and parts have never been available within 4 months. It's well known that Mercedes Benz are well behind the curve for after sales and my experience has been no different. The team are not dissimilar to a team of used car salesman once they've got your money. After having my vehicle for 9 months I was offered £300 of Mercedes Benz vouchers, which I declined. I would advise anyone looking at buying a Mercedes to steer well clear. Buy a BMW or an Audi. I will never buy a car from them again.”

Posted 2 years ago

“Absolute worst car dealer and brand I've ever dealt with. Don't even bother buying one, it's toxic and a chemical cocktail of fumes and customer service will not do anything... they are rude..”

Posted 2 years ago

“GLS 450 2019 it has been one and a half year trying to find out with Mercedes where is the prewire that I have paid, for the Ipad hook up and they tell me know that I have to pay $1100 for the installation. That was not the case when I placed the order”

Posted 3 years ago

“Hello. My name is Cristian. I collected my Mercedes S Class 350 D Line Premium 2019 on 04/06/2021. So one week ago.The place where I bought the car is 270 miles away. After about 200 miles when I coming back with my Mercedes , I heard a strange noise from the front, left. The plastic cover was detached from the screws and had contact with the road ( Just I think was detached from the screw because first aprox 200 miles no any problmes ) I managed to put it back with my hand. But before arrived home hapend again. I didn't have much trouble with a minor thing I want just fixed myself without any complain..Since April 6, 2021, when I got home, I have only used the car twice. The proof is the mileage. The car run only 313 miles. But booth times I had problems with the plastic cover, front, left. But today, when I lifted the car on the elevator, to an authorized mechanic, to fix the plastic cover, I was amazed to find that all the plastic cover in the middle of the car is missing. I don't know what happened. I didn't have the plastic cover when I left Carliste by car or this plastic cover got lost on the way because was detached from the screw . Mercedes Benz have to find. I contacted the car salesman, from where I bought the car. He told me that the car was prepared at Mercedes Benz and I received a phone number. I contacted them and made an appointment next week. But it is complicated because this Mercedes Benz is not in the city where I live and I will lose a lot of time after I paid 40,000 pounds. I don't understand how the car could leave Mercedes Benz with such a problem. Mercedes Benz is synonymous with quality at a very high level. But in my case, unfortunately not. I did not provide any details, but if Mercedes Benz contacts me I can provide my full name, car number, address, seller name, Mercedes garage name .................... Thank you.”

Posted 3 years ago

“Mercedez garage is totally ripped off people my car 2013 e220 well managed car all service done by Mercedez having problems with water leaking call Mercedez Waltham cross branch they give appointment for diagnostic then they will tell me how much it will cost. Did drop car on 16t October 2020 they charged me £120 for diagnostic it’s showing my engine oil ok no leaking but after I collect car still water leaking also engine oil leaking . Call them and complain they asking me to drop car again they quoted me another £356 for water pump but unfortunately didn’t look my engine oil leaking and advised me car not drivable because engine oil leaking. I collect my car with AA and complain to Mercedez complain department they took car to Loughton branch manager named Nick McDonagh he told me he will do further investigation after they asked me £455 for 2 hours investigation £400 and £55 for 5 litter engine oil I agreed then they call me and quoted me £1172 for oil cooler I did agree on 12th December they fixed car I did pay and collect my car but unfortunately only drive 0.03 KM. and car stops no starting any more they keep car nearly 1 months and telling me I need new engine it’s cost £18488.00 complain again complain department because they damaged my car . But unfortunately they not even looked all paperwork properly person named FIONA BARRY she’s reply me they can’t help . It absolutely disgusting disgrace Next I am going to take legal action against them they are big RIPPER😡”

Posted 3 years ago

“I recently bought a £26k 2019 E Class with 12k miles on it from a Mercedes dealerships in Truro, after a week I have discovered 2 bald tyres and a defective battery and little or no interest from the dealership or Mercedes. A premium brand gone very bad, you have been warned.”

Posted 3 years ago

“I sent 26,000 pounds on a 2019 E Class with 12k miles on it from a main dealer in Truro, so far I’ve found 2 bald tyres and a defective battery and am now being ignored by both the dealer and Mercedes UK. A premium brand being ruined by bad dealers and no customer services”

Posted 3 years ago

“Mercedes Colindale Service,a company using Covid as an excuse,from the moment you turn up with que stretching into the car park,one check in desk open ! Impossible there after to contact,they do not answer the phone,they have a call back system,about 3 hours ! They will send you a video telling you what needs to be done,mine had no sound so useless,they do not respond to texts,e mails,or customers complaints,German efficiency,forget it,arrogants relying on there brand name,AVOID”

Posted 3 years ago

“Go in to buy sl 400 on at 57k They get you back an£ tell you a ridiculous low px I point they are way off and can ge5 much more with motorway Then I say I will have a grey one please They go upstairs to see the boss Come back and say that will be 5 k more, What I say, Yes for a grey one you can pay 5 k more Thanks I say I will have 2,Not This has happened twice This is a scam When I confronted them they say we are shutting soon They don’t even know what engine is in the car Bunch of Amateurs and Scammers Don’t use them”

Posted 3 years ago

“I worked for Mercedes for 17 years and had customers on with MBF so now im a customer and trying to contact for the past 7 weeks on email and phone no one is making contact. So once my finance is finished will not recommend or will i use this company again. I even tried to contact the MD on Linked in and still no contact.”

Posted 3 years ago

“Had a small amount of water ingress to engine. Car was under warranty, but Mercedes wanted a ridiculous amount of money to replace engine as not covered by warranties. They are uncaring & very money orientated & unhelpful. Thankfully my insurers paid me out in full. Disgusting customer service.”

Posted 4 years ago

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Mercedes Benz is rated 2.1 based on 85 reviews