Oh god where I begin with the endless headache this company has given me. Ok so to start off with I was having 1 problem ONLY that I needed rectified, which was my driver side window was not responding with the flick of the switch. Bear in mind that was it, my car was showing no other messages or warning just my window needed attention, didn’t think this will be too much for Mercedes Milton Keynes to check for me and fix but that was error because that’s the worse choice I had made taking my car in there. First visit I was seen to at the door by a baldy guy with glasses named Sean I explained what’s wrong with it and he takes the keys and agreed to have it returned the next day, just before I leave he slams the seat back so hard that my lever to adjust my seat is now damaged, even though I can see and hear what he has done he still didn’t say sorry he just drove it off the forecourt like he does not care, excuse me treat my car with respect would be the first thing anyone should take, that’s not something to teach its principle, so immediately that was obvious with this unprofessional representative you have so called employed. Second visit next day I go to pick up the car, just before closing hours assuming it has been taken care of (boy was I wrong in so many ways), Sean comes over to me at the desk says that everything has been fixed and it’s all normal but also throws in a we also gave you a free engine update. Well great I’ve been lead to believe my car is ok again I get the keys and turn the car on and straight away engine management light is on, my car is in limp mode, its overheating within seconds of being on and you can legit feel the car is going to fall apart to what it state is has been left at. I immediately went back but being closed I called up because firstly my car has been returned to me after being played around with and not taken seriously as this isn’t fixed, its more messed up. No brainer obviously these btec workshop guys clearly did something because my car is directly showing the warning lights now when It was not doing that before. Sean is now not in office but I have it booked back in for the next day so I did, more time out of my work and life that has to be taken out cause Mercedes Milton Keynes are just terrible to even fix a window and at the same time mess up an engine which they weren’t even told to touch in the first place. Now I am back for the 3rd visit, hoping to have some answers here as my car has obviously been played I am seen by once again the same Muppet Sean, I explain exactly what I have wrote above to him and he says “well it can’t be us cause we didn’t touch your engine”, how could he possibly say this after telling me you gave me an engine update so clearly my engine was touched though no consent from me was given for this and now someone has done something to this and nobody is willing to take ownership straight away. Very poor and indecent professionalism. Not only that he wouldn’t almost let me speak but rather kept interrupting me and almost like he isn’t interested as to why the hell I am there, just to note a face to face representative needs to know to listen to what is being said before answering so take this goon back to training for that because it will anger annoyed people off more and this is annoying and rude. Before coming to me to discuss my car I saw him with another customer speaking all nice and respectful shaking his hand but it was me and none of that, he slams the paperwork down and says what’s the problem. (so assuming you can tell there’s a problem its giving off impressions that you caused the problem, but speaking to me in that manner is offensive). I am so far not impressed with anything at the moment because I am back and I have this idiot that isn’t listening to me and showing this behavior. Anyway the car is now in dead mode and I need it up and running as I have work and life to get back to, Sean takes the car back in and 2 days later I get a call back saying that my fuel injector is gone and some wiring to the temperature gauge needs replacing, also the exhaust has some problems, now I’m no mechanic but how could all this occur now in the care of Mercedes and nobody highlighted to inform me this but they allowed me to come back to find it myself. So Sean rings me to tell me those are the issues, I said on the phone well you guys did something to my engine so fix it cause this wasn’t even the case I came in for anyway right. He says on the phone oh no this wasn’t us and the bill is around £1300 says have a think but cuts the call. Fuming now I rang head office to complaints to a Jenny Morill, she took all these details down and I expressed everything to this point from the care of the car and how I’ve been treated, she says she will look into this asap and make contact with Sean. At the same time I rang back Sean to have the car sorted so now 3 days later Sean calls me says the car is all fixed, now I’m thinking I’ve called Jenny has made contact I go in and Sean comes over with an invoice saying how do you want to pay. It was at this point where I was so annoyed off because anything you like to raise is ignored, I was looked at like I was nothing but a doormat, the problem happening wasn’t me, nobody can do one thing correct but it’s always back to the customer and it’s this much, money making scheme as it always is going to be. Now Jenny said she would call me but I had to call her back only to be told that their trust in the engineers is that it’s just a coincidence it all happened as I handed the car in. How can this be coincidence, I was put through all of that and not a single person said sorry or that they even looked into what I have raised, no goodwill offer, no ownership from them, just me with a car that was taken for a window switch repair was returned to me with all of that, I was told it was coincidence only but I still have to pay it. I’m sorry but I believe that Sean, took advantage over seeing a young driver with a Mercedes, who did something with this team on my car and billed me, I wasn’t treated like a customer like I saw him treat others, I have eyes and ears and none of this nice professional behavior did I receive none. This has put me off from visiting Mercedes even more so I now am reluctant of being a Mercedes customer ever again, but hey why do they care what an individual has to say cause you know they just ignore you right. Main dealer as well now If they behave like this and have a company representative behaving with you like that, where the hell do you expect to find any trust in the main dealer. To this day I was never called back I wasn’t even apologized to for the whole ordeal, I tried to make contact though phone so many times though social media to get them to re look at my concerned raised and I was only ignored it’s all just inappropriate, embarrassing and £1300 down massive inconvenience and major loss of trust. Please think twice or more about visiting Mercedes Milton Keynes and especially refuse any service from that rude unprofessional Sean.