After my last two horrible experiences with Mercedes Benz USA I will no longer be a Mercedes customer, despite having been a Mercedes buyer for some forty-five years. I was locked out of my Sprinter RV which had a dead battery and was in storage. I knew the electronic remote would not operate, but the physical metal key would not unlock any of the doors either. I called MB Customer care, and they kept transferring me and putting me on hold for some 45 minutes and provided no help. I later appealed to the corporate office and the CEO. All they did was say take it to a dealer. I repeatedly asked to speak to an expert to see if they could tell me anything to solve the problem on the spot with out the hassle and expense of towing this huge vehicle to a dealer 35 miles away. An expert might have given me some insights, or maybe not – but it would have been nice if they at least tried t o help me on the phone given my extensive efforts to seek this help. But no, all I got was a bureaucratic mantra to tow it to a dealer. My previous experience with the corporate folks was even more disturbing. My Sprinter has one of the dangerous Tanaka airbags subject to a safety recall. Mine is especially susceptible to failure because the vehicle has been located in hot and humid conditions. The MB folks said they would help, but only if I signed a nondisclosure agreement. Can you believe that – they wanted me to sign a gag order about a safety issue, and when I refused on ethical grounds, they would not help. This company used to be run by engineers that took great pride in their products and cared about their customers. Now sadly lawyers and bureaucrats have taken over. I say spend your hard earned dollars elsewhere, this company is not worthy anymore.