Is Smart Electric car, the Loughton dealership & the service to be trusted or not? In my experience I am a "cow machine" to make money by over charging & then keeping the car for repair & may be using for company use read below & decide I fallen in love with the electric car first time I saw the AD so I bought the car from Loughton Dealer & collected on 6 march 2018. Below is the brief summary what I endured which is unacceptable by any standard: The Loughton branch refused to sign the contract because I added a clause that there is car roll on the hill. There was no written but only verbal confirmation that it is a part of car function. Only later, one of the emails of the customer service has admitted that it so. Old registered demo car sold at the current new car price: making an old woman to lose at a spot over £2000 & sold the car that does not match specifications & probably in breach of the Consumer Rights Act 2015 Promised car would be fully charged as compensation for losing money which was not kept. A few days old car charging problem: started due to not setting the car charging operation, not advising how to go about car charging, giving wrong information that it requires DC charge, refusing to assist to charge the car because it was not Mercedes responsibility & so forth made a sick woman suffer without car for 10 days & only assisted after complaining to the heads of the Company in UK & Germany. Road assistance : Twice did not keep the appointments because they could not trace me making further problems. Appointed AA service man did not act properly as attempted get into my house by asking to make coffee for him second time. Customer Service : was not helpful & finally severed all contacts in the email by Fr... Sh...., 20 April 2018, stating that, “ Please be aware that Mercedes-Benz Customer Service considers this matter closed. Any further correspondence will be logged, but will not be responded to”.

 Malfunction of the car & charge : The car is with Loughton dealer now more then a month, who usually ignore me but attempted to deliver the car twice without repairing all the faults or providing any service records that my car is fit for the purpose I bought for or sent for repair. Is my car has been used for company use my Mercedes dealer? I think I can prove it. Would it be used as demonstration car for the customers to sell cars in order to make further profit as I was informed they no longer have demonstration car anymore? No Car hire: It has costed me so far over £1400 & rising every day to hire a rental car which has not been agreed to reimburse me so far. Any electric new car charging should a part of the service deal & not the customer issue which they are trying to imply & do not even bother to inform why they are holding the car & why it can not be repaired. I am wondering why such a rip off service I am receiving all around. Is the industry suffering from “ism” such as “agism, sexism, classism, racism bulishism” & so forth. I have requested Mercedes to replace the faulty car with a new road worthy car with compensation. Would they oblige? I will let you know I may put a positive review if I receive good service from NOW. In the mean time leave you to decide, if Smart/Mercedes can be trusted to a give a fair service to all customers equally who they may be as they do carry a good record?