Mercedes got me a CCJ I cannot remove and still show as unsatisfied. I got a lease for 3 years for an A class. From October 2014 to October 2017. I moved in February 2017 and let them know but let's say I didn't because I cannot relocate the call and because even if I didn't do it this is still such an outrageous situation and Mercedes should be ashamed to treat their customers this way. Before my lease finished I took another car through them and I am still a customer today unfortunately. The day I gave my car back they came to pick it up at my new address and said I owe them 850£ for scratches and bruises but they told me it was OK to appeal it and someone would come back to me "in the next few weeks" to sort the situation out. It was really a pis take to charge me that much this is the reason why I decided to appealed as there wasn't visible marks, but this is not the point to be honest I would have paid 850£ if a garage would have confirmed to me that this was the price for it. No one from Mercedes ever contacted me or my wife back since that day regarding that issue: no phone calls were made, no emails were sent. On the 4th of December 2017 (so 2 months after I gave the car back), I received an email from Mercedes stating that I owed them money. When we called they said that we owed them the last payment for the lease of 275£ which we made on the spot. When asked if we owed them anything else they transferred us to another department that should be able to assist us further. after 30 minutes on the phone waiting no one picked up and we thought that if we owed them money they would contact us. Now let's fast forward November 2018. I applied for a 7£ a month credit and I got rejected. After weeks of investigation I find out that there was a CCJ under my name and that my credit score was 555. Again through some more investigation I realized that Mercedes had been sending letters to my old address and took me to court in April, without having called me prior or emailed me. Still a bit shocked that in this country (United Kingdom) you can take someone to a judgement without being sure he has been informed it was going to happen. I spoke to them since, and they told me I was in the wrong for not letting them know of a change of address ). I told them we did call and they haven't been able to relocate the call. Me and my wife both remember the day we did because I had to authorize her on the account but they are saying we didn't. So let's say we didn't I still had a car registered on the right address and couldn't they match our names to see we were the same people, send an email or call? apparently not, according to them a large number of their clients share the same name which I would say is fair enough, but do they also share the same email address and the same phone numbers? Only to speak about it makes me angry and enrage because it's been 3 months now and not once they have apologized they keep on saying that they didn't do anything wrong and that it is my fault.They could have taken a direct debit instead of taking me to court as well as I didn't miss a payment in 5 years... Please note that on the 5th of December we have called regarding this and they asked us to change our address so they could update their system which we did. We called back for some feedback the day after on the 6th and funnily enough the system still showed our old address. Come on guys this is ridiculous, how a company like this have so much incompetency at so many levels? We have paid them more than one month ago now and my Credit rating still shows that the CCJ is unsatisfied. after all this they don't think they should take care of this for us at least. This is by far the most damaging thing that ever happened in my life because I am failing all the credit rating right now and I wanted to move flat because I had another son recently and we need an extra room so the baby doesn't have to sleep with us and I am failing all the credit reports I am completely stuck not to say something else. I originally wanted to buy but I had to abandoned the idea of it and rent for another year (25k that are going to go in a rent instead of a mortgage). If something similar happened to you I would be very curious to know as when I see they way they handled thing with me I cannot believe I am the only one. Thanks for your time