After the passenger seat in my 2017 model e class malfunctioned and burnt the passenger seat and the clothing of the passenger, Mercedes have refused to take the seat apart to investigate and are implying i have caused the burn myself and are asking me to pay for further investigation into the issue! Horrendous customer service from both the dealerships and the main complaints department. This is a severe safety issue and i am now having to pursue via the motor ombudsman and solicitor! Unbelievable that one of the biggest most prestige manufacturers feel the safety of their cars and customers should be compromised to save a small amount of money investigating and resolving!