I brought a vehicle from there smart range in April brand new.3 weeks later the car stop start was not working ,it was reaving by itself so AA was called and car was towed to hertford Mercedes as faulty . I got a call back from services telling me they need 1 month for the soft wear so it will be fix at end of April /1may .However I called resolution team told them the story and asked for a refund was with in my 30days brand new car already has problems .i was told investigation now I have been waiting 11 weeks in this time I have made more then 15 calls as I only get emails from a person called Sian keep getting told she unavailable she’s in training she’s on annual leave ridicules .Then Hertford Mercedes’s call me asking for money and charges for space usage as they are only Francis and Loughton where car was brought need to arrange pick up . Call Loughton they have no clue you call resolution team there asking me where the car is ? Unbelievable .i speak Hertford they so kindly get the car to Loughton and then I get a call asking me what is this call here for from Loughton service management so how is this Sian person so busy investigating when no one know what’s going on .Poor service very upsetting for such a big company .i call resolution team no one can help me but this Sian person but of course she is on training and will call me matter of urgency ? I get another email we are now in End of jun 3 months and I get email 2weeks ago there investigating I’ve been paying for insurance and my monthly instalments for no vehicle. I have handed everything to watch dog and financial ombudsmen as know my patients are low ...when it come to selling you a car they offer you the world but when something goes wrong everyone’s busy or only one person can deal with it there never around worst service I have ever had .Frist time I brought vehicle from Mercedes Benz and recommend people not to be taken by sales tactics and the dream of a new car once it goes wrong all they care about is getting there monthly payments and dragging out your complaint . All I wanted was my deposit and repayments back for faulty car and 3months and I’m still chasing and paying a car I haven’t had since Apr disgusting . A rating 1 is even to much for how I have been treated by Mercedes’s Benz so disappointing