Bought 6 LPs in one order. One arrived, other 5 didn't (in the end I got all the right LPs). Wrote them re: the order and they told me the one I received was on back order. Waited for the rest of the order to arrive so I could verify which records I was actually going to get since their system was incorrect... DHL tracking number showed an attempted delivery but there was none so I called DHL. Merchbar put a random phone number on the order so I would never receive a call to pay a import charge; that was never mentioned during checkout. If I didn't pay it the items would simply be sent back to them. Since I simply didn't want to deal with Merchbar for a refund I paid the import charge to get my brand new LPs which... are clearly used as there are finger prints and marks all over them. Wtf Merchbar? Stay clear of this joke of an online store.