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Merchbar Reviews

1.5 Rating 252 Reviews

9 %

of reviewers recommend Merchbar

Company Reviews

1.5

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 14th December 2023

Merchbar 1 star review on 29th April 2022

Merchbar Commits Fraud

Merchbar 1 star review on 23rd January 2022

Merchbar 1 star review on 23rd January 2022

Merchbar 1 star review on 9th October 2021

Merchbar 1 star review on 9th October 2021

Merchbar 1 star review on 9th October 2021

15

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID!!!! I ordered an album they said was in stock. I waited over a week and it was still pending. I messaged them and asked for an update and the response was they had unforeseen issues and they couldn't give me an update. Read the reviews. This experience is near universal. To their credit, they did say they will cancel my order.”

Posted 3 days ago

“Garbage company that lies about "backorders" and will run you round in circles via their support team to steal your money.”

Posted 1 week ago

“Pretty sure all positive reviews are fake I ordered 4 months ago and order never shipped I better get my refund don't waste your time”

Posted 2 weeks ago

“Purchased a T-Shirt, then immediately cancelled and contacted customer service. Customer service says it's up to supplier, no guarantee - even though it's minutes after placing order. Reply 2 days later and say it's been shipped. Absolutely hopeless service - expensive shipping! Avoid at all cost.”

Posted 2 weeks ago

“Very disappointed to still not have the records I ordered”

Posted 4 weeks ago

“After ordering 2 records that were on back order, I cancelled it after 5 months of waiting to receive store credit. Placed an order for "in stock" records. Never received them, asked customer service to cancel my order and refund. Never received refund. Terrible customer service, Merch bar is a scam. Beware!”

Posted 1 month ago

“THE WORST. The worst customer service ever. I’m surprised they haven’t been taken to court. Haven't refunded me after the record was never going to arrive. DO NOT order from this company.”

Posted 1 month ago

“Terrible service. Ordered something around the hollidays, and did not receive it for weeks. Followed up in early January and was told they were having issues with the production company, but would ship it as soon as it was available. and had no estimate of when that would be I asked how they charged my credit card when they knew it was out of stock. Got a snotty answer that a company can do that, but they did not seem to connect the fact that that is fraudulent; and they never followed up with offering refund, alternative etc. So tracked down the owner on Linked iin and wrote to him, just now, see if he responds. And all their customer service is by email, but I tracked down a phone number. All they do is take messages and say you will get an email response in 102 business days.”

Posted 1 month ago

“I ordered a record on Feb 2nd and still hadn't received it on February 28. I had to message to find out why I hadn't shipped. I found out that they didn't even have the record in the first place.”

Posted 1 month ago

“I ordered a vinyl and it never came after almost a year of waiting. Literally waited 11 months and no updates on the order. I think it might as well be a scam website”

Posted 1 month ago

“garbage company”

Posted 2 months ago

“Merchbars BACKORDER is a SCAM. They are taking money for products they know they cannot deliver. They will make promises until you wont be able to cancel the payment.”

Posted 2 months ago

“Been waiting 4 months now still processing my order its a joke will never buy anything from this company again they are advertising for sale the same albums that I purchased which have not received or haven't even been sent.”

Posted 3 months ago

“They are the worst. 40 days after ordering they feed the same stories as everyone else has been getting "Unfortunately, there's an unforeseen circumstance that caused the delay" "We've encountered some processing issues, and we currently don't have an estimated ship date." Both items I ordered were supposedly in stock. Asked to cancel 48 hours ago and no confirmation of cancellation yet. Stay away. There is someone more reputable to buy from”

Posted 3 months ago

“Very much like a lot of the other reviews of this company, I made a purchase over a month ago and they still have not even processed the order - even though they have charged me. I reached out and asked about the status of the order and just get a "we're receiving a lot of requests" response. I've now requested a cancellation of the order as this is not a serious company. Will not be buying from them again.”

Merchbar 1 star review on 14th December 2023

Posted 4 months ago

“I ordered an album and paid for it. Thirty days later and the order still shows processing with now progress made. Have canceled my order and requested a refund. Seems this company has a known track record I wish I had been aware of.”

Posted 4 months ago

“Buy something and you get nothing”

Posted 4 months ago

“Pre-ordered a vinyl for Merchbar because the artist's website led me to their store. The order processed, charged me, but never shipped once the album was released 1 month later. I contacted support and was told my order had a processing error and did not go through. I was still charged for the item and was never told this. They re-placed my order on the spot, yet, over 2 weeks later, my new order is still being "processed." I requested a refund for the transaction that went through 4 months ago, but I don’t know if they will actually process the refund. I'm definitely not ordering through Merchbar again.”

Posted 4 months ago

“Waited 10 months for a back order that never came. All these other reviews are correct. Stay away from this company at all cost.”

Posted 5 months ago

“If I could leave 0 stars I would. Company is a scam with zero integrity. They charged me for 2 Vinyls and never received them, and had to battle for 6 months to get a refund. I never leave reviews, but felt I should so I could save anyone from going through this headache.”

Posted 5 months ago

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Merchbar is rated 1.5 based on 252 reviews