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Merchbar Reviews

1.5 Rating 252 Reviews

9 %

of reviewers recommend Merchbar

Company Reviews

1.5

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 14th December 2023

Merchbar 1 star review on 29th April 2022

Merchbar Commits Fraud

Merchbar 1 star review on 23rd January 2022

Merchbar 1 star review on 23rd January 2022

Merchbar 1 star review on 9th October 2021

Merchbar 1 star review on 9th October 2021

Merchbar 1 star review on 9th October 2021

15

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is hands down the worse I have ever dealt with when it comes to vinyl. I ordered two records at the same time as I did three records from Japan. The group from Japan had my records at my front door in 17 days from start to finish. I waited two months for the records from Merchbar and finally asked for a refund. I do not know anyone that has ever completed an order with Merchbar. STAY AWAY, FAKE SALES .”

Posted 6 months ago

“Stay away from these scammers. Have contacted their customer service and put up with a smug woman who repeats herself no matter the question. The where abouts of two albums ordered two months ago has to be handled by another department. They will contact you, never happened! STYAY AWAY.”

Posted 6 months ago

“This company is a joke! Selling merchandise they claim is in-stock and takes months to ship. They exploit social media algorithims to spam your feeds and unless you do some research on their reviews you honestly would be unaware how poorly they operate. Their backorder of out of production vinyls is so unethical. They fraudulent mislead the consumer into thinking an out of production vinyl is only on back order and you can pay for it and once it's back in stock you'll receive it. It's so unethical as Merchbar has no knowledge if the vinyl will EVER be available again. Of course at some point the consumer can then jump through hoops and over hurdles and cancel the order for a "back ordered" vinyl that was never going to exist. I had faster turn around times buying vinyls on ebay. Stay away from this company!”

Posted 7 months ago

“Ordered an item on preorder. After it became clear they had no intention of sending item. I attempted to request a refund from them and was told a ticket would be submitted. When I tried to follow up I was told they couldn't check status of tickets but offered to submit another. This went on for weeks but when I would ask to speak with someone in charge, I was told I couldn't speak to anyone else. In the end I had to request the refund from PayPal. Don't order from Merchbar. They are scammers.”

Posted 8 months ago

“Does anyone even work here? I ordered a record for my sisters birthday which is coming up in September. I placed the order on 6/26. It is now almost two months later as of the day I’m writing this. I followed up 3 times with customer service - if it even exists - and got no reply from anyone. Order status has been the same since June, no indication it shipped. I canceled my order which went to them as an email “request”… doesn’t fill me with warm fuzzy feelings. I don’t expect to hear back from them, so I will dispute through my credit card company by this Friday for a full refund. I legitimately don’t think this company has anyone working at it. I had never heard of it before but I was ordering a fairly obscure album and they were one of the few sellers who allegedly had a copy. Do not waste your time or money. I hate to say it but flaky, poorly run companies like this are why Amazon is doing so well.”

Posted 8 months ago

“I would rather eat my own eyes while they're still in my head than ever order anything from these scammers again. 5 months after ordering something, and they wouldn't have even said a word to me if I wasn't the one who contacted them. They'll let you preorder, or purchase something even if they have never, nor have any intention of ever actually stocking that item. Eventually, I told them to just refund me, because I was sick of waiting, and they responded with (I'm not kidding) "I'll forward that request to our supply partner, but be advised, this isn't a guarantee." I have a new hobby in life now, and it's doing what I can to run the lives of everyone involved in this scam.”

Posted 8 months ago

“I had three separate orders and had emailed mailed them 2 weeks after the order to ask what was happening since the order status only said "Processing" and they said they "had unforeseen distribution problems" and all orders are delayed. Was very annoyed they don't let all their customers know that. But ok. Two more weeks go by and the orders are still "Processing" I got so annoyed I just went to Amazon and ordered almost all of them (for basically the same price plus or minus a few dollars) and then cancelled all 3 orders from Merchbar. Never doing business with them again, horrible experience. At least let people know when there are major delays in shipping. Honestly I don't even know if it would have taken 3 more months to get what I ordered but I didn't want to find out. The only thing I can say was decent was their customer service response time, they responded in good time to allow me to cancel cleanly.”

Posted 8 months ago

“They have never actually sent an item to me. I made 3 orders some I waited 4-5 months for. Canceled all the orders. Scam”

Posted 9 months ago

“If ANY of their items claim to be on ‘backorder,’ it means it’s out of stock. They are simply hoping they’ll get it back in stock to send to you, absolutely no guarantee you’ll ever get the item. Weirdly enough, if they do actually get the item back in stock, they’ll send it to you. I ordered a relatively obscure album, and received it randomly six months later. It arrived in good condition, good packaging, about four days after they’d emailed me that it shipped. Its like it’s somewhere in between a complete scam and a genuine service. Steer clear.”

Posted 10 months ago

“Terrible company. It’s a scam. If it’s not in stock, you’ll still be charged. You’ll need to contact them if you want a refund. They will not let you know that your item isn’t available. But they’ll keep your money!”

Posted 11 months ago

“They are scammers”

Posted 11 months ago

“I loved that they made my replacement process easier.”

Posted 11 months ago

““Backorder” literally means they don’t have it in stock. They have no way to confirm if it will ever come in stock again but can still hold your money forever to see if it happens. pretty sketchy if you ask me.”

Posted 1 year ago

“they respond quickly and with time. :) 10/10 service”

Posted 1 year ago

“I cannot edit my last review. I did get the rest of my items that got shipped separately. Thanks again Merchbar for your help!”

Posted 1 year ago

“I've made several purchases on Merchbar for both vinyl and apparel, and every shopping experience has been a positive one thus far. I have been able to receive all of my orders in a timely manner as well as all of my items were shipped correctly. I will definitely continue to shop on Merchbar...thank you!”

Posted 1 year ago

“Ordered Multiple Vinyls in Europe from them. VAT was taken care of like mentioned and arrived in good state, will buy again!”

Posted 1 year ago

“I ordered Foo Fighters and Vitruvian Drummer shirts from them. The Foo Fighters shirt has a misprint, so I emailed them. They sent a replacement and I got it that same week. I like the service, and the shirts fit well too!”

Posted 1 year ago

“I received my order but I only got the shirt and not the vinyl. They quickly respond and assured me that my vinyl is on its way. I didn't know it was shipped from another location. Thank you for looking into my request. I'll wait and update my review as soon as I receive my vinyl.”

Posted 1 year ago

“Amazing customer service, some of the best I've ever had the opportunity to deal with. Good quality merch as well.”

Posted 1 year ago

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Merchbar is rated 1.5 based on 252 reviews