Merchbar Reviews

Name: Merchbar
Rating: 1.30

1.3 Rating 407 Reviews

6 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.3

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am amazed at how poor the service is at Merchbar. I ordered 2 albums on December 15, 2024. Both were in stock and both never delivered. I contacted again December 31 when no delivery yet. I eventually asked for refund. Today they said they could refund one of the albums but the other one they could only give me store credit. Mind you the album is still available on their site. At the time it was about $41 with tax and delivery. Now it is $43.49 minus tax and delivery. I was told could only get store credit and they gave me credit for less than I paid $30.54!?! I have lots of new vinyl never had this happen before. Today my credit card company is on it. Avoid the trouble working with Merchbar. Delivery on time (Not applicable) Communication (only Email available no live chat or telephone). Reply takes about 2-3 days at best. Refund process difficult and in my case I was about to lose money. Almost profitable for Merchbar until got my excellent credit card company involved. Never had to do this before with any other company.”

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Posted 9 months ago

“Order one beginning of December. Credit card was charged, but never received a confirmation. Placed another order thinking maybe it was just a hold on the other card. Received confirmation figured it was good. 40+ days later it still hasn’t arrived and when I check, it’s still in “processing.” Emailed several times, only to get a stock message that the volume is high and they’ll get back to me.”

Helpful Report

Posted 9 months ago

“I made two Merchbar orders in early December 2024. All items were in stock and supposed to ship within 3 to 5 days. The items never arrived. I contact the company to inquire when they would ship but only received an automated message that they received my inquiry. Two weeks later I requested to cancel my orders, but again, just an automated message. I finally contacted my credit card company to resolve the dispute.”

Helpful Report

Posted 9 months ago

“placed an order months ago, and they immediately charged for it. It's been sitting in the "order received" state since. All of these albums are available and in print from multiple sources, so it's not a non-stock issue. Multiple emails just come back with "well we're frustrated too". All the while they are still pushing out marketing emails trying to get folks to buy more when they can't even fulfill the orders they have. I'm not sure how this place gets anything above 1 star, they take your money and don't send your stuff, easy as that.”

Helpful Report

Posted 9 months ago

“They take payment upfront and fail to deliver merchandise. I had two backorders that weren't filled for over two years, despite the fact that a refund was supposed to be issued after 180 days. Even supposed in-stock items aren't shipped on time and customer service is unresponsive and largely consisting of automated responses.”

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Posted 9 months ago

“Horrible company. Don't even give this scam company 1 cent of your money.”

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Posted 9 months ago

“Ordered 2 records over 3-4 weeks ago and no movement. No response after 3 messages including one about canceling order. Hoping Amazon Pay covers these scammers.”

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Posted 9 months ago

“Shady company. No updates. No delivery. Been waiting about 5 months now”

Helpful Report

Posted 9 months ago

“Typical story. Promised delivery in 8 days max, nothing came, no update. Sent email to request order cancellation. Received a note back (thanks for the effort) that they would get back to me, a month after my order due to large number of emails. So I disputed it with my CC company, received immediate resolution - clearly this company has issues.”

Helpful Report

Posted 9 months ago

“Terrible company I’ve waited almost a year for my vynil not even exaggerating! Do not buy from this website!”

Helpful Report

Posted 9 months ago

“After ordering 5 months ago - and nothing ever shipped - I requested to cancel order. They claim they can’t refund since the order is “so old”. The only reason it’s old is that they have never fulfilled the order. SCAM !!!!!! Also their customer service takes easily a week to respond. With no resolution.”

Helpful Report

Posted 9 months ago

“Honestly don't understand how they have a 1.4 star rating, and why anyone would leave them any reviews over 1 star. These guys are actually scammers, that is the truth. They don't ship out orders, and the customer service is actually the worst I've ever dealt with. I did end up getting my money back, but not until after I filed a complaint with the BBB, and opened a fraud case with my bank. If you plan on trying to get a refund by contacting them directly, don't waste your time. It won't get you nowhere, as their customer service is completely useless. File a complaint with the BBB and/or your financial institution. You'll get it back eventually, don't worry. I wish I knew about this before ordering anything, because it would've saved me a lot of time. I genuinely wish that they go out of business, because a company like that should not exist. It's sad that they're "officially licensed", I just know that so many people fell for their scam that way. Please, just take my advice and stay away!”

Helpful Report

Posted 9 months ago

“like so many others out there, no merchandise sent and no update as to why. this place is a scam. do not order anything from Merchbar period!!! R K”

Helpful Report

Posted 9 months ago

“Placed an order over a year ago and never received the items. When I tried to get a refund I was told they were unable to do this and the best they could do was give me in store credit I agreed, big mistake. I ordered other vinyl, with the credit made sure it was in stock now it has been over 3 weeks and on their status webpage it just says "ordered" no movement. Tried calling only to speak with a rude answering service, and their email support only gives very non-helpful responses and take days to respond.”

Helpful Report

Posted 9 months ago

“Should have read the reviews before purchasing. Ordered a vinyl record December 1 for a Christmas present. Item said it was in stock and would ship 1-2 business days. It's now January 2 and it's still in processing. I asked for a refund we'll see if that even happens. Money shouldn't be taken out until the item ships. Checked with the better business bureau and it's not registered with them. This company should be shut down!!”

Helpful Report

Posted 9 months ago

“Same as everyone else here unfortunately. Black Friday sales and good prices on vinyl only to disappear in a black hole of slow customer service and “unforeseen processing issues”. Just a scam apparently. Don’t order.”

Helpful Report

Posted 9 months ago

“This is a HORRIBLE company to deal with. They will not respond to your inquiries and will not return your money. Do not ever use them!”

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Posted 9 months ago

“Waiting 2 years for linkin park 1 yr for led zeppelin and rush”

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Posted 9 months ago

“No surprises here. Ordered five records during one of their “sales” with the promise of shipping within five days. Lo and behold, a month goes by without a single record moving past processing. Reached out to CS and waited over a week, only receiving automated “we are really busy” emails. Finally had to dispute the purchase with my credit card. STAY AWAY. COMPLETE SCAM”

Helpful Report

Posted 9 months ago

“stole my money, no album, no response, no refund.”

Helpful Report

Posted 9 months ago

Merchbar is rated 1.3 based on 407 reviews