Merchbar Reviews

Name: Merchbar
Rating: 1.31

1.3 Rating 400 Reviews

6 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.3

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM. After 6 months of waiting for my order to be fulfilled, I filed a complaint with the BBB. I get a response the same day, but instead of a refund, they claimed an "error" with processing my return and issued store credit, so my money is still being held hostage by them.”

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Posted 2 weeks ago

“Seems like a trend. Ordered 2 items, received one. Almost a year has passed and no refund in site, only generic response. Terrible online store.”

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Posted 1 month ago

“All thanks to your firm”

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Posted 1 month ago

“They are absolutely pathetic. Truly pathetic. Waited 7 months for a vinyl only to find out… they didn’t know when I’d receive it. Truly wish they’d get shut down.”

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Posted 1 month ago

“They are a scam”

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Posted 2 months ago

“Have numerous orders stating they're being processed but I have not received anything in over a year. Customer service does not respond to any emails you send them and I have not getting any refund on my money or their open back orders”

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Posted 2 months ago

“Automated responses only. Never got my purchase. Never received refund.”

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Posted 2 months ago

“I placed an order with Merchbar for three records in December, and never received them. I contacted customer service multiple times and it took weeks to get a response. When I finally requested a refund, they continued to delay, claiming my payment was “in queue”—yet still, no reimbursement after four months. I had to file a complaint with the BBB just to get a response at all. Even after they said they would refund me, it’s been two more weeks with no payment. This is completely unacceptable and feels like a scam. Holding money for undelivered products and failing to communicate is not only unethical—it should be illegal. I’ve filed formal complaints and will continue to pursue every option available. Do not trust this company. They are unresponsive, untrustworthy, and should not be in business”

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Posted 3 months ago

“I placed an order at the beginning of january. no delivery. asked for a refund a month ago. still no news. don’t ever shop from Merchbar. they don’t ship your order when you ask for a refund they just stall and send automated messages!!!”

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Posted 3 months ago

“Similar experience to everyone else here. Ordered item on backorder 29/9/2024. Months of waiting I asked to cancel and promised refund in '15 business days'. No refund received. Customer service do respond but unhelpful I suspect this is by design to string you along.”

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Posted 3 months ago

“Wish I had checked review websites before ordering. Clearly the rating of F on the Better Business Bureau is warranted. I placed an order at the beginning of January 2025. At the end of the month, when there was no product shipped, I requested a refund. I have sent and received multiple emails and no refund was ever provided. Just continued requests to give them time to process. It has been more than six weeks since my refund request. Do not use this site. I have selected one star because I cannot select no stars that I can tell.”

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Posted 4 months ago

“Do not buy from here! I have been waiting for 2 months for 2 albums. They do not respond to emails and you get an automated message that someone will contact you but they never do. My orders sat as "placed" for two months and never processed or shipped. I attempted to cancel the orders through them and was unable to as I continued to get the same automated email response. I had to dispute the charges for a refund with my credit card company.”

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Posted 4 months ago

“Been waiting couple years for my stuff anyone that reads this don't BUY anything from them”

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Posted 4 months ago

“No stars . Ordered an album in Dec . They said it was on back order . I canceled it in February/ tired of waiting for it and they kept on giving me the same generic response . Then they mentioned it would take 5-10 days for my credit . Never received my credit . I have contacted BBB and filed a claim . Never buy anything from them .”

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Posted 4 months ago

“I placed an order in December of 2024. It is now March of 2025 and I have not received my order. I contacted customer service quite some time ago and I just keep getting the same email saying that they have a high volume of emails and that they will get in contact with me shortly, yet no one ever does.”

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Posted 4 months ago

“Back in December, when they had their deals, I tried to order a few vinyl records. The order would not process properly and I did not receive an email confirmation, yet the money was instantly taken from my account. I emailed their team for support, and they told me one of the items was unavailable and the order could not be processed with it still in my cart. I removed this item (actually bought for a cheaper price on Amazon) and was able to place my order. Got a confirmation and everything this time. The order was placed on December 14. It is now March 1, and the order is still processing. There is no update on when the items will ship. I reached out to the team, and they were not helpful at all. I'm starting to think this website is a scam. My recommendation: do not purchase anything from this store. Take your money somewhere else.”

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Posted 4 months ago

“Ordered March 14, 2024 and still haven't received a year later.”

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Posted 4 months ago

“Horrible company just a big scam”

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Posted 4 months ago

“I ordered a Home Free CD in Nov 2024 still have not received it or my money back 3 months later, and counting. All e-mails from them say the same thing. We are receiving a high number of emails and requests. We will respond to your concern as soon as possible. Won't use them again.”

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Posted 4 months ago

“Backorder continues to get pushed back, 2 months at a time. Automated e-mail responses that take a week to even receive. Backcharging via credit card and never using this service again.”

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Posted 4 months ago

Merchbar is rated 1.3 based on 400 reviews