Merchbar Reviews

Name: Merchbar
Rating: 1.30

1.3 Rating 407 Reviews

6 %

of reviewers recommend Merchbar

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Metrics

1.3

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Will Wood CD for my daughter(couldn't find it anywhere else) with an estimated 3 month shipping date. The date came and went, I chased various times. They said I could request a refund so I did. Then they said they couldn't process the refund so would have to give me store credit! Why say I can request a refund if they won't give me one! Had I read the reviews here beforehand I never would have purchased from this site as it seems this is their scam model.”

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Posted 3 days ago

“Horrendous company. Bought a vinyl nearly a year ago, with an estimated shipping date of December. Still hasn't shipped. Maybe they meant December of the following year.”

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Posted 3 weeks ago

“I regret not reading these reviews before purchasing. I ordered a vinyl in December 2023, happy to wait up to 3 months as stated for it to be reprinted and then shipped. After 14 months with no update I contacted Merchbar and they ended up cancelling my order. I was told I would receive confirmation when my refund had been processed... but again heard nothing. After a few unanswered emails they have finally responded after 7 months to say that they couldn't process a refund to my card so have given me store credit. Obviously that is totally useless as I have seen no evidence to suggest they would fulfil any future orders and I will never be buying from them again!”

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Posted 1 month ago

“AWFUL. They never shipped my $225.62 Christmas order from November 2024. I canceled and requested a refund in March 2025. Emailed them dozens of times and received only canned bot replies. Now they have TAKEN ALL WAYS TO CONTACT THEM OFF THE WEBSITE. Reported them to BBB and the FTC. Absolutely fraudulent company. Horrible experience. AVOID AT ALL COSTS.”

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Posted 1 month ago

“If I could put zero stars instead of one I would. Do not buy from these idiots. Their prices are amazing, because they never ship the product. Easy to sell stuff at an amazing price when you never ship to the buyer. Avoid at all costs!!”

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Posted 1 month ago

“Order kept getting delayed. After 8 months, I had had enough and requested a refund. After 3 emails, I finally got a response and they said they could only give me store credit. Tried to use the store credit. Tried twice with 2 different credit cards and kept getting a message that they could not process the charges. Next day tried again and they were only giving me 15% off off my order instead of applying the total credit.-Emailed again x3 with no response. Terrible to deal with!”

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Posted 2 months ago

“Merchbar does not fill orders. Send them money and it's gone.”

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Posted 2 months ago

“SCAM. After 6 months of waiting for my order to be fulfilled, I filed a complaint with the BBB. I get a response the same day, but instead of a refund, they claimed an "error" with processing my return and issued store credit, so my money is still being held hostage by them.”

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Posted 3 months ago

“Seems like a trend. Ordered 2 items, received one. Almost a year has passed and no refund in site, only generic response. Terrible online store.”

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Posted 4 months ago

“All thanks to your firm”

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Posted 4 months ago

“They are absolutely pathetic. Truly pathetic. Waited 7 months for a vinyl only to find out… they didn’t know when I’d receive it. Truly wish they’d get shut down.”

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Posted 4 months ago

“They are a scam”

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Posted 4 months ago

“Have numerous orders stating they're being processed but I have not received anything in over a year. Customer service does not respond to any emails you send them and I have not getting any refund on my money or their open back orders”

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Posted 5 months ago

“Automated responses only. Never got my purchase. Never received refund.”

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Posted 5 months ago

“I placed an order with Merchbar for three records in December, and never received them. I contacted customer service multiple times and it took weeks to get a response. When I finally requested a refund, they continued to delay, claiming my payment was “in queue”—yet still, no reimbursement after four months. I had to file a complaint with the BBB just to get a response at all. Even after they said they would refund me, it’s been two more weeks with no payment. This is completely unacceptable and feels like a scam. Holding money for undelivered products and failing to communicate is not only unethical—it should be illegal. I’ve filed formal complaints and will continue to pursue every option available. Do not trust this company. They are unresponsive, untrustworthy, and should not be in business”

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Posted 6 months ago

“I placed an order at the beginning of january. no delivery. asked for a refund a month ago. still no news. don’t ever shop from Merchbar. they don’t ship your order when you ask for a refund they just stall and send automated messages!!!”

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Posted 6 months ago

“Similar experience to everyone else here. Ordered item on backorder 29/9/2024. Months of waiting I asked to cancel and promised refund in '15 business days'. No refund received. Customer service do respond but unhelpful I suspect this is by design to string you along.”

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Posted 6 months ago

“Wish I had checked review websites before ordering. Clearly the rating of F on the Better Business Bureau is warranted. I placed an order at the beginning of January 2025. At the end of the month, when there was no product shipped, I requested a refund. I have sent and received multiple emails and no refund was ever provided. Just continued requests to give them time to process. It has been more than six weeks since my refund request. Do not use this site. I have selected one star because I cannot select no stars that I can tell.”

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Posted 7 months ago

“Do not buy from here! I have been waiting for 2 months for 2 albums. They do not respond to emails and you get an automated message that someone will contact you but they never do. My orders sat as "placed" for two months and never processed or shipped. I attempted to cancel the orders through them and was unable to as I continued to get the same automated email response. I had to dispute the charges for a refund with my credit card company.”

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Posted 7 months ago

“Been waiting couple years for my stuff anyone that reads this don't BUY anything from them”

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Posted 7 months ago

Merchbar is rated 1.3 based on 407 reviews