“Do not waste your time or money on Merchbar! They’ve ripped me off.
I’m having the same issue others are complaining about. Ordered two records, separately, around December 2nd. Early January I contact them to see what’s going on and they replied with “Unfortunately, we've encountered some unforeseen processing issues and currently don't have an estimated ship date.” They gave me the run around for a while and then finally canceled my order on February 8th. It’s February 17th and haven’t received my refund or any other communication.
I have ordered from Merchbar several times in the past without issue, but I will never order from them again.”
“The worst experience ever. Order some albums for Christmas presents and they never arrived . Kept asking where they were and when will they be shipped and they gave me the run around . Finally after 8 or 9 weeks I cancelled the order and it’s been over a month since I cancelled and still have not received my refund . I am calling BBB and signing a formal complaint . It’s rediculous and unprofessional . Actually they shouldn’t have taken money from my card until the item shipped out but they took it and I paid for items I have never received it’s now going on 4 months .”
“Never sent item so cancelled order and asked for refund. Still waiting for a refund a month later. Keep getting automated email replies and being told someone is looking into it . NEVER EVER PURCHASE ANYTHING FROM GHIS SITE!”
“I ordered a vinyl last year, after 2 months I still had nothing, I sent an email, and they told me not to worry, today no vinyl and they don't want to refund me. I was robbed, I do not recommend doing business with them, you will lose.”
“Just as bad as the other reviews. Items I ordered were listed as in stock however months later I have received nothing but notices thanking me for my patience. Worst online purchase experience I have ever had. Don't order anything from them so you won't be sorry you did!”
“Their website claims they have stock of the item I purchased, but it has been 2 months and I cannot get a clear answer from their customer service team as to why they cannot provide my order.”
“Terrible company. Ended up doing a chargeback.
I ordered records and gave up after over 45 days of trying to get a single one.
They take your money the moment you order, not when your item ships.
Their customer support takes 3 days to get a canned response.
Avoid.”
“They don’t even deserve one star, I’ve been waiting for an album since December 16th , was charged and have made multiple attempts to get a refund or the album, you just get a runaround!! Never again will I order from them!!!”
“Would rate zero stars if I could. A known scam website that has stolen over $100,000 from customers and shoppers. Don’t shop from this horrible website of thieves and bandits.”
“If I could as well give them 0 stars I 100% would. I ordered two records for a christmas gift and of course just like everyone else was promised the 8 week shipping. One showed on back order so once it was passed the due date I didn’t think much of it. More and More time passed so i tried reaching out and continued to get the generic messages. I called and got the same thing. Now they are having sales on BOTH records I had paid $101.07 for. This is absolutely ridiculous and a waist of your time and money. This business should be shut down and everybody reimbursed for the money whole plus all the lies we had been told for WEEKS, MONTHS, some even YEARS. MERCHBAR SUCKSSSS DONT ORDER FROM THEM!!!! I WARN YOU DO NOT”
“If I could give zero stars I would. Had an open order for almost year. Cancelling finally and will be hoping I get my money back. I hope the company goes under soon.”
“Made 3 orders the end of September and its now the end of January and have not received. Cancelled two of them earlier in the month but left the big one of $1,800. Cancelled this on Friday after a week of emailing with no response. Wtf is going on with this company. I am hopefully going to be refunded, we'll see.”
“Still waiting 8 months later for my order. After having 5 ignored emails to customer service and asking for a manager to contact me, I finally received a copy/paste response (not from a manager) saying that they are having supply issues. Insane. Order from literally anywhere else.”
“Ordered items months ago and still have yet to receive. Anytime I reach out to customer service, they say they are working to fulfill the order. Obviously they do not have the items in stock when purchased. Should not be allowed to operate a business this way. AVOID at all costs.”
“Ordered st the beginning of December for a Christmas gift. It was in stock and it should have been no problem to receive in time for Christmas. As of today I still have not received it. I have emailed multiple times! They do respond with a generic message saying they are busy. I am so frustrated and requested a return of my money. Have not heard back. DO NOT ORDER THEM!”
“Ordered 4 vinyl 5 months ago. Never received. Have been calling/emailing daily for months. No explanation OR staff response whatsoever. I had to get my bank involved JUST to get my money reimbursed (this is a long process and the investigation is STILL pending). 100/10 would not recommend.”
“If it were possible to leave 0 stars, I would.
I purchased a vinyl record from Merchbar on 5/24/24. It is 1/23/25 as I write this review, and I have not received my order or even a response to the four emails I have sent them. Merchbar has consistenly shown that their customers do not matter to them. A wait of 8 months warrants at the very least a courtesy notification and explanation of the delay. A customer should never have to contact them for such an issue in the first place; the fact that they refuse to even acknowledge me is insulting and a display of appalling customer service.
In short, be advised that your orders from Merchbar may or may not arrive, and they will repeatedly ignore you because they do not care about your customer experience at all.”
