Placed order in first week of December for a vinyl album. Their FAQ's on their website said they process orders in 2-3 business days and ship in 6 business days. Several weeks later, the order still hadn't processed or changed status at all, so I reached out to customer support and was told it's actually 15 business days to receive the item once shipped. As the order was intended to be a Christmas gift, I then requested to cancel the entire order. I was told it would be cancelled, and then immediately after that they supposedly shipped the order anyway so it couldn't be cancelled and I was charged for the order. I was then told I could refuse the package once received and they would refund me when it arrived back to them. Well, it's now been almost an entire month since the order was placed, I still haven't received anything from them, there are no tracking updates to give me any indication when or if I will ever receive this item. At this point, it seems like they are a scam and just charge you and never send you anything. I will now dispute the charge through my bank since Merchbar refuses to do anything about this.