Completely awful service! I placed my order with the understanding it should arrive around Jan 3 or 4. On Jan 2, my order was still listed as "processing" so I reached out to customer support since it had been 8 days that is was stuck processing. I know that supply issues are a problem right now, so I tried to give benefit of the doubt. They responded saying it could be another 15 business days before it even ships so I said to just cancel it because it was a birthday gift. Wouldn't you know it? As SOON as I said to cancel it, all of a sudden, it magically switched to "shipped" and they couldn't issue my refund. I will be disputing the charge since the company seems to be a fraud.