I have only used Message media once so far. I thought I had to muddle through on my own, but I was called by a sales person who was very helpful and answered all the questions I had so I could send the text messages as I had planned. Things are pretty tricky at the moment with this pandemic, so I will be looking at maybe ways that further text messaging may help. So far though I don't know that the ones I sent got us any results as far as sales go.