Sinch MessageMedia Reviews

Name: Sinch MessageMedia
Address: Level 24, 367 Collins St Level 8, 16 Kingston Street New Zealand, Auckland 1146 0800 686 964 White Collar Factory, 1 Old Street Yard, London EC1Y 8AF UK 0808 234 8246 461 Pacific Avenue San Francisco, CA 1-844-912-2350, Level 24, 367 Co, Victoria
Rating: 4.63

4.6 Rating 325 Reviews

94 %

of reviewers recommend Sinch MessageMedia

Company Reviews

Metrics

Info

4.6

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800155228

Email:

marketing-au@messagemedia.com

Location:

Level 24, 367 Collins St Level 8, 16 Kingston Street New Zealand, Auckland 1146 0800 686 964 White Collar Factory, 1 Old Street Yard, London EC1Y 8AF UK 0808 234 8246 461 Pacific Avenue San Francisco, CA 1-844-912-2350,
Level 24, 367 Co
Victoria
3000

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Sinch MessageMedia 1 star review on 28th July 2022

Pranjal R

Sinch MessageMedia 5 star review on 22nd February 2021

Tofunmi A

Anonymous

Anonymous // 01/01/2019

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“Terrible company tried to charge me cancellation fees, claiming there was a contract—but there isn’t one, then she hung up on me. So rude.”

Helpful Report

Posted 2 months ago

“They keep charging me although I have cancelled my subscription”

Helpful Report

(Australia) - Posted 4 months ago

“AWFUL Customer service. I have been trying to cancel our account for 6 weeks. First they wanted me to have a call to "discuss why we were leaving". No thank you, not needed, please cancel. More emails back and forth and another monthly charge. I finally put a charge back on my CC, which I thought got their attention. They still will not refund the one charge that went through., I finally got an email last week saying the subscription is cancelled, but we were charged AGAIN today. For $25 a month this is ridiculous. I've spent more time answering their emails than it would have taken to cancel the subscription on the first request I sent back on June 3rd. Do not waste your time. There are plenty other options out there for texting customers.”

Helpful Report

(US) - Posted 4 months ago

“We inherited this company when they purchased the messaging company that we were previously using. Since that time we have had nothing but problems with message media. Their customer service is atrocious, they do not return calls they communicates Strictly via email It takes days to get a response! When we created a blast that for some reason was not meeting their guidelines, they said that the blast was unsuccessful and failed, but they took away all of the allotment of our texts because of failed text which we told them was totally ridiculous. On 2 Occasions this happened and they told me The sales representative would call me back and he would be able to put those back into my account because we didn’t get to use anything for the entire month. All of our volume went to failed text messages for $172.. No one ever called me back to go over it! I would never recommend using this company. They are the worst.! Another issue I had was that I increased the number of messages per month permanently and then every month they kept reverting it back to the lower number and then I would get charged all this overage! They do not seem to have their act together!”

Helpful Report

(US) - Posted 5 months ago

“More disappointed. After six months with inadequate customer service, disappointing Trouble ticket resolution And being bounced around from representative to representative trying to find the “right department,“ we are now pursuing other efforts. This is text messaging people, It doesn’t have to be this difficult difficult.”

Helpful Report

(US) - Posted 6 months ago

“Message Media has been great to work with. The on boarding was easy and they were very helpful in helping us set up the texting.”

Helpful Report

(US) - Posted 7 months ago

“Been great so far! Great onboarding experience and feedback from their team.”

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(US) - Posted 8 months ago

“Abbie was great and very helpful with helping our company set up Sinch Message Media!”

Helpful Report

(US) - Posted 8 months ago

“MessageMedia has become my go-to communication tool, and I absolutely love it! Its seamless interface, diverse messaging options, and reliable delivery make it a breeze to connect with clients and colleagues alike. Plus, the customization features allow me to tailor messages perfectly to fit our brand. With MessageMedia, communication has never been easier or more effective. Highly recommended!”

Helpful Report

(US) - Posted 8 months ago

“What a great bunch of people to deal with - very helpful and cheerful to speak with. The program is working perfectly with our client software - especially love that any texts replied to appear in our email inbox. Thanks!”

Helpful Report

Posted 1 year ago

“great service, does everything I need”

Helpful Report

Posted 1 year ago

“We've had a great onboarding experience with Message Media. Rickey is thorough with training and knowledgeable in answering all of our questions. The Message Media website is user-friendly and easy to use. thank you!”

Helpful Report

(Australia) - Posted 1 year ago

“Excellent service, very helpful and great communication.”

Helpful Report

Posted 1 year ago

“I recently had the pleasure of working with Rickey Jina, an account manager at Message Media, and I cannot speak highly enough of the exceptional support he provided. From the moment I reached out for assistance until the successful resolution of my queries, Rickey went above and beyond to ensure my experience was nothing short of outstanding. Rickey's professionalism and knowledge of the messaging platform were evident from our very first interaction. He patiently listened to my concerns and took the time to understand the specific requirements of my business. His expertise in the field was truly impressive, as he swiftly identified the best solutions to address my needs. Thank you, Rickey, for your outstanding support! Chenath”

Helpful Report

Posted 1 year ago

“MessageMedia is excellent software. It's user-friendly and straightforward. Easy to schedule for a campaign and able to integrate into Shopify and Klaviyo for your customer database. The support from Rickey is amazing and helpful. Keep up the good work.”

Helpful Report

Posted 1 year ago

“Great platform! I love all the features as I can communicate with an entire workforce in seconds.”

Helpful Report

Posted 1 year ago

“Amazing results within hours of sending our first message out, as Real Estate Agents, we are always looking for ways to secure the next sale or listing. This worked for us, within hours we had secured 2 new listings which have both now been sold. The team at Message Media have been great to work with, so helpful and friendly.”

Helpful Report

Posted 1 year ago

“Perhaps this company is winding down. Called x10 times over 1 week period. Kept going to a message stating helping other customers (this is the sales department). Left x3 voicemail msgs. Not 1 return phone call. As I have found the sales department are far more helpful so I call them. No return call. Sent a msg on FB no reponse, 8 emails and 4 phone calls later to try to get to the bottom of a billing problem. Used to be a gr8 service however since outsourcing tech and billing support its actually impossible to use as support is extremely ineffective and time consuming.”

Helpful Report

Posted 1 year ago

“MM has been a breeze to deal with, smooth transition & Rickey has been responsive and super helpful since he was assigned to our account! Great Service!”

Helpful Report

Posted 1 year ago

“Been a great experience since I started using MessageMedia. I had tried another big global player before but quickly didn't find that platform any good for my own needs. It's got good integration with my CRM (Hubspot) and I like they are growing out with things like Whatsapp and Instagram integrations. The customer success teams have been very helpful in getting me onboarded and answered my dumb questions and resolved things when I couldn't figure out. 5* all round”

Helpful Report

Posted 1 year ago

Sinch MessageMedia is rated 4.6 based on 325 reviews