MessageMedia Reviews - Read 183 Genuine Customer Reviews

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Customer Service
Communication Channels	Telephone

Visit Website

Phone:

1800155228

Email:

marketing-au@messagemedia.com

Location:

Level 24, 367 Collins St

Level 8, 16 Kingston Street
New Zealand, Auckland
1146 0800 686 964

White Collar Factory, 1 Old Street Yard,
London EC1Y 8AF UK
0808 234 8246

461 Pacific Avenue
San Francisco, CA
1-844-912-2350

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't find the interface easy to use. there are far too many steps to get to the end result. I'm in the process of handing over my current position and am writing notes for my colleague to show them how to use Message Media. I have counted 10 steps to get to the final screen which I think is ridiculous. And having to print out every screen as I cant remember myself which button to click on next. I also feel preparing the Excel spreadsheet is another time consuming exercise, ie, deleting all unnecessary fields , then changing the word "Mb Phone" to "Mobile", then copying and pasting those fields into another document (otherwise it wont upload). All too complicated. I prefer SMS through my regular email with two simple steps, but unfortunately am unable to use it due to spam . I had to call customer service which were helpful a couple of times to guide me through all the steps as at first I found it overwhelming, now its just very time consuming and frustrating to remember each time I use it. Sorry, not a fan.”

Posted 10 months ago

Hi Toni,

Thank you for taking the time to write us a review. We really appreciate your feedback and that you took the time to let us know where we can do better.

We’ve recently made some major improvements to our website which have greatly improved the ease of use. We will be in touch with you shortly to take you through them, and hopefully make your handover process much less time consuming.

Warmest regards,

Scott

Posted 10 months ago

MessageMedia is rated 4.66 based on 183 reviews