Sinch MessageMedia Reviews

Name: Sinch MessageMedia
Address: Level 24, 367 Collins St Level 8, 16 Kingston Street New Zealand, Auckland 1146 0800 686 964 White Collar Factory, 1 Old Street Yard, London EC1Y 8AF UK 0808 234 8246 461 Pacific Avenue San Francisco, CA 1-844-912-2350, Level 24, 367 Co, Victoria
Rating: 4.69

4.7 Rating 319 Reviews

95 %

of reviewers recommend Sinch MessageMedia

Company Reviews

Metrics

Info

4.7

Based on 319 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

1800155228

Email:

marketing-au@messagemedia.com

Location:

Level 24, 367 Collins St Level 8, 16 Kingston Street New Zealand, Auckland 1146 0800 686 964 White Collar Factory, 1 Old Street Yard, London EC1Y 8AF UK 0808 234 8246 461 Pacific Avenue San Francisco, CA 1-844-912-2350,
Level 24, 367 Co
Victoria
3000

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Sinch MessageMedia 1 star review on 28th July 2022

Pranjal R

Sinch MessageMedia 5 star review on 22nd February 2021

Tofunmi A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perhaps this company is winding down. Called x10 times over 1 week period. Kept going to a message stating helping other customers (this is the sales department). Left x3 voicemail msgs. Not 1 return phone call. As I have found the sales department are far more helpful so I call them. No return call. Sent a msg on FB no reponse, 8 emails and 4 phone calls later to try to get to the bottom of a billing problem. Used to be a gr8 service however since outsourcing tech and billing support its actually impossible to use as support is extremely ineffective and time consuming.”

Helpful Report

Posted 1 year ago

“very bad customer service they wont prorate a cancelled svc and just charged an inovice of 0.10 cts OMG”

Helpful Report

Posted 1 year ago

“some arbitrary monthly limit is placed on number of SMS we can send per month. This is done without any explanation and prior warning. Our customer care department is shut for nearly 2 days due to this. Despite contacting the support 4 times through different channels it hasn't been resolved. Ridiculous service and tech support. The people in the support call center seem to be be supportive and courteous, i think its just the engineering team thats absent and uninterested.”

Helpful Report

Posted 1 year ago

“Cancel with them and expect to pay another month's worth "as per our 30-day cancellation notice period." I only needed 1 month of use which seems to be impossible. I canceled before the end of this period but I get to pay another month's worth. Rip-off.”

Helpful Report

(US) - Posted 2 years ago

“I don't find the interface easy to use. there are far too many steps to get to the end result. I'm in the process of handing over my current position and am writing notes for my colleague to show them how to use Message Media. I have counted 10 steps to get to the final screen which I think is ridiculous. And having to print out every screen as I cant remember myself which button to click on next. I also feel preparing the Excel spreadsheet is another time consuming exercise, ie, deleting all unnecessary fields , then changing the word "Mb Phone" to "Mobile", then copying and pasting those fields into another document (otherwise it wont upload). All too complicated. I prefer SMS through my regular email with two simple steps, but unfortunately am unable to use it due to spam . I had to call customer service which were helpful a couple of times to guide me through all the steps as at first I found it overwhelming, now its just very time consuming and frustrating to remember each time I use it. Sorry, not a fan.”

Helpful Report

Posted 4 years ago

Hi Toni, Thank you for taking the time to write us a review. We really appreciate your feedback and that you took the time to let us know where we can do better. We’ve recently made some major improvements to our website which have greatly improved the ease of use. We will be in touch with you shortly to take you through them, and hopefully make your handover process much less time consuming. Warmest regards, Scott

Posted 4 years ago

Sinch MessageMedia is rated 4.7 based on 319 reviews