MessageMedia Reviews

4.7 Rating 279 Reviews
95 %
of reviewers recommend MessageMedia
Based on 279 reviews
Shipping & Delivery
Delivery Methods
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Level 24, 367 Collins St

Level 8, 16 Kingston Street
New Zealand, Auckland
1146 0800 686 964

White Collar Factory, 1 Old Street Yard,
London EC1Y 8AF UK
0808 234 8246

461 Pacific Avenue
San Francisco, CA

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some arbitrary monthly limit is placed on number of SMS we can send per month. This is done without any explanation and prior warning. Our customer care department is shut for nearly 2 days due to this. Despite contacting the support 4 times through different channels it hasn't been resolved. Ridiculous service and tech support. The people in the support call center seem to be be supportive and courteous, i think its just the engineering team thats absent and uninterested.
MessageMedia 1 star review on 28th July 2022
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Posted 2 weeks ago
Cancel with them and expect to pay another month's worth "as per our 30-day cancellation notice period." I only needed 1 month of use which seems to be impossible. I canceled before the end of this period but I get to pay another month's worth. Rip-off.
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(US) - Posted 10 months ago
I don't find the interface easy to use. there are far too many steps to get to the end result. I'm in the process of handing over my current position and am writing notes for my colleague to show them how to use Message Media. I have counted 10 steps to get to the final screen which I think is ridiculous. And having to print out every screen as I cant remember myself which button to click on next. I also feel preparing the Excel spreadsheet is another time consuming exercise, ie, deleting all unnecessary fields , then changing the word "Mb Phone" to "Mobile", then copying and pasting those fields into another document (otherwise it wont upload). All too complicated. I prefer SMS through my regular email with two simple steps, but unfortunately am unable to use it due to spam . I had to call customer service which were helpful a couple of times to guide me through all the steps as at first I found it overwhelming, now its just very time consuming and frustrating to remember each time I use it. Sorry, not a fan.
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Posted 2 years ago
Hi Toni, Thank you for taking the time to write us a review. We really appreciate your feedback and that you took the time to let us know where we can do better. We’ve recently made some major improvements to our website which have greatly improved the ease of use. We will be in touch with you shortly to take you through them, and hopefully make your handover process much less time consuming. Warmest regards, Scott
Posted 2 years ago
MessageMedia is rated 4.7 based on 279 reviews