Shouldn't receive any star!!!! The worst bank ever! I was getting paid by my Employer every month since 5 years Last month I didn't received my wages... When I called Metro bank customer services I was told that transfer been rejected by them as it's doesn't match name in the system... I'm foreigner and believe me - impossible to meet someone with same surname as mine in here....!!! I was advised to call my Employer ( who has another 400 employees on payroll) and advice them to make another bank transfer with name as appear on my card.... I did what's been advised... and guess what... after waiting over 48 hours ( as Staines branch manager advised that this is time for transfer to arrive to your bank account - if you banking with Metro!) transfer been rejected again! As name didn't match my bank account. It was matching for 5 years and suddenly stopped.... If you want to receive normal transfers ( max 2 hours wait) please categorically avoid opening account with Metro bank!!!!