“Since moving to Scotland, where Metro Bank have no branches (closest branch about 180 mile away). We managed to change our address on most of the accounts; however they refuse to change the address of an account my wife and I set up for our daughter who is currently 17, even though they changed it for my 13 year old son. They have a policy that anyone over 11 must go through verification on the phone to be able to change the address. My children do not have access to the accounts we have set up for them (Young Savers Account's) as they'll be getting access once they are 21 as a nest egg for their future. The only other way is for Metro to send my daughter a "magic word" so she can set up online banking for an account we don't want her to have access to yet, which she full agrees with and wait for it they will send the "magic Word" to our old address!!!
I've spoken to seven separate individuals and requested for a manager to call me back; however their managers appear to be avoiding the issue and I have not received a call back. My wife has now received a a text message saying that unless we change the address on the account they will lock the account.”
“Terrible bank. People can't make payments into it without great difficulty, and MetroBank accuse you of fraud evey time you have a payment coming in which means you can't get access to your money. They don't comunicate with you, so you're left to deal with it yourself.”
“They where supposed to send me a card by Saturday of last week , no card nobody ordered it Evan though I was on the phone for 3 hours!! Finally ordered the card promised by Tuesday, no card nobody knows what happened.
Customer representatives disconnected me several times!!!
Now they are saying that I have to go to the company that charged my card without my consent and get the reimbursement. Metro bank has a money back guarantee that they are refusing me for some reason!!!
Another supervisor just argued with me theee where not charges from Netflix , argued for -5 than saw them and transferred me . I know find out that the 3 hour conversation I had about charges that where not my own was never filed!! Cannot be true because several times this week I spoke to different representatives and they all saw the open case but all of a sudden this so called supervisor can’t find it?!!!
Seriously what is going on in your company?!!!
Just horrendous service!!!
Once again I’m on the phone now for hour 3!!!”
“For your own safety do not register or open an account with this company because once you invest there you would get a message telling you to pay more before withdrawing your funds before you know what’s up your fund is stuck there but with no way to get it out. Hold on it doesn’t end there cause I needed my revenge This made me try a recovery service, Resuc, Org I came across off various forums and blogs online. This is the only way I can guarantee to recover your money, you can contact them,,,RESUC,, ORG they found out a lot about the company and i got my funds back”
“BEWARE - DO NOT APPLY FOR A BANK ACCOUNT WITH METRO BANK.
I just wished I had read the reviews before submitting my application. Gave them tons of personal information which I am now worried about what they might do with it. Got confirmation the account would be opened but within a couple of hours got an email to say they wouldn't be opening the account after all I am now extremely worried that my personal information will be sold to a third party. I would advise anybody who is looking to open a bank account not to use Metro Bank how they have got a banking licence is beyond me they really need reporting to the fsa. If there was an option to give a zero star rating then I would I am reluctant to leave them even a 1 star rating!”
“Metro Bank blocked my account just before Christmas. I have provided all evidences they asked for and yet the won't unblock my account. The sad thing is whilst my friends from other banks are spoken to on the phone and are asked to upload evidences through a document portal with 24 to 5 days turn around, you'll have to send Metro Bank the documents through email with 7 working days turn around. After the 7th day, they won't bother to contact you. Its just horrible 😞 😢 😪 😔 .”
“Im fuming. Got blocked out of my account on Christmas day for receiving money from a friend and my girlfriend. Then they asked for me to send their bank statements???. What???? To prove it wasn't fraud. Ive been with the bank for 10 years. Ive received payments from the same accounts for years. 2 weeks later still have not been able to access my money. But they still accepted my wages to go in, which I can't access either. I have been left without money for gas electric or food. Disgrace.”
“Outgoing payment held by Metro Bank and I have had to wait a combined 3 hours on the telephone to resolve matter, still unresolved. They kept passing me from 1 team to another. At a point after waiting on the telephone for good 50mins, customer service rep dropped the call.
If I could give no star, I would. Poor service and staff are very lackadaisical the way they respond.”
“My local branch is Uxbridge. Staff are unfriendly and some services nor available. Eg: if magic money machine is out of order, cannot deposit more than 5 bags of coins. But other branches are accepted. Staff said that its branch policy. But nothing written to explain at counters or Uxbridge branch. I have decided to switch my banking to barclays bank. Very disappointed”
“Worst experience with a bank, Metrobank Cabuyao branch..grabe naubos ang oras and sobrang init wala man lang proper place para sa mga tao in line waiting para makapasok, nasa line na at 1pm...number 44..since malapit lang kesa masunog sa bilad ng araw umuwi ako and bumalik after an hour...my god!! Number 9 pa lang nasa counter ..hb na mga tao..nakapasok at 4pm...number 17 pa lang ang nasa counter...oh my..METROBANK CABUYAO pakiayos ang serbisyo at konting concern naman sa client na nakapila sa labas...”
“Metrobank sta elena too slow ang mga teller, should provide extra teller Kung maraming Tao. Wala na magagawa mga customers nasayang na lahat ng oras sa pag aantay. Dapat iniintindi nyo mga customers na marami pa kami dapat gawin at hindi sa loob ng banko mauubos ang oras namin. Kung single transaction dapat may bukod na teller, parang sa groceries may basket lane. Yung iba need na gumamit ng toilet, yung iba natutulog na. Sana maim prove nyo service nyo, malaki oras at pera nawawala sa amin Kung ganyan katagal ang services nyo. Ganun din sa inyo tingin ko. Alam nyo na dapat gawin hindi na need ng ipaliwanag, matatalino naman kayo.”
“Bad experience from the start.. Went twice to their Branch just to open an account with them.. Compared to other banks, their interest are nothing.. you’re money won’t grow.. waste of investment.. no rebates.. This bank gave me so much anxiety with Bank Transfer issues too!! Even tried to apply for Credit Card since I already have Savings Account with them, total waste of time because they just rejected my application! When I finally decided to move/transfer to another bank, they charged me more P1k for closing my account with them.. Worst banking experience ever!!!”
“Bad experience from the start.. Went twice to their Branch just to open an account with them.. Compared to other banks, their interest are nothing.. you’re money won’t grow.. waste of investment.. no rebates.. This bank gave me so much anxiety with Bank Transfer issues too!! Even tried to apply for Credit Card since I already have Savings Account with them, total waste of time because they just rejected my application! When I finally decided to move/transfer to another bank, they charged me more P1k for closing my account with them.. Worst banking experience ever!!!”
“Criminal until provent innocent …
Nightmare Bank
They've messed me around FraudSupportingDocuments review team.
My money and hard savings taken hostage by this bank for no good reason for over 3 weeks
You answer the emails and send the evidence and still get treated like a criminal
No number to call or person to interact with. Emails go unanswered for weeks.
No respect for the customer's hard earned cash.
Treated like a criminal.
Never trust this bank with your money.
One day they'll freeze your cash and send you emails for weeks asking for evidence it's your money, you send all the evidence and wait for more weeks then they'll say you haven't sent enough. Nightmare”
“My 80 y/o mother went with my sister to open an account in Colchester branch, the woman who saw them was rude, rushing to end her working day. Denied the application allegedly because my mother is not 100% fluent in English! Discriminated my mother for our nationality and language, even she suggested them to go to other bank where she might be accepted! My son and I have accounts there since 2012 and now we're going to close both our accounts thanks to this woman. They went next day to Halifax and she's got her own bank account there.”
“I would say this bank has abysmal customer service. The branch officer is in no capacity to help. They just forwarded my emails to the handling unit with no positive outcome. No OTP was ever received on my international mobile number. It was a recurring problem from last year’s. The IT system is moving backwards.
I won’t recommend this bank to OFWs.”
“I called to ask for annual fee waiver, customer service said they don't offer fee waiver THAT IS NOT TRUE! I'm also working in a financial institution, fee can be waived! Inconsiderate customer service!”
