I am absolutely shocked and disappointed by the way Metro Bank has handled a recent case of identity theft involving my business account. On 30th April 2025, I attempted to use Apple Pay and then my physical card at Tesco, only to find that both failed. Concerned, I contacted Metro Bank, only to be told that I had apparently called earlier that day to request a card replacement — something I never did. I was passed between four different operators, each giving me contradictory information about the supposed call. Despite raising red flags about identity fraud, my concerns were brushed off and not treated with the seriousness such a situation demands — especially given that my personal and business data was at risk. I lodged a complaint and submitted a Data Subject Access Request to obtain a copy of the phone call. When I finally received the recording on 9th May, it confirmed my worst fears: someone had called pretending to be me, provided incorrect personal information multiple times, and yet the Metro Bank agent handed over my full personal data and even processed a card replacement — despite clear signs the caller wasn’t me. Because of this massive failure: I’ve been locked out of my business account for 10 days I’ve had to tell clients not to pay us out of fear we’d lose funds I’ve been unable to pay critical bills — including rent and council tax I’ve had to purchase home security cameras because this fraudster now knows my address This incident has caused serious stress, financial strain, and has left me feeling completely let down and unsafe. Metro Bank’s handling of this situation was not only negligent but irresponsible. If you value your personal information and peace of mind, I strongly urge you to reconsider banking with Metro Bank.