Metro Bank Reviews

1.4 Rating 128 Reviews
9 %
of reviewers recommend Metro Bank
1.4
Based on 128 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 15th October 2023
Your Worst Nightmare
Metro Bank 1 star review on 26th April 2022
Overseas Worker
Anonymous
Anonymous  // 01/01/2019
Very poor service take your money out before its to late they couldn't run a bath let alone a bank
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Posted 1 year ago
I called to ask for annual fee waiver, customer service said they don't offer fee waiver THAT IS NOT TRUE! I'm also working in a financial institution, fee can be waived! Inconsiderate customer service!
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Posted 1 year ago
Worst payroll account. Pay never arrive on time. My goodness!
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Posted 1 year ago
i was there today at metrobank maasin branch and their customer service is the worst of all the banks, my intention was to open a savings account deposit cash not borrow money but instead of them the clerk and the manager help me they insulted me by saying what is your purpose in openning a savings account? what is your source of income ? we need proof of employment? they did'nt say it in a nice way..im a balikbayan by the way...so i went and open a bank account at BDO without a hinch, the metrobank corporate need to fire that manager and the new account clerk..
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Posted 1 year ago
i was there today at metrobank maasin branch and their customer service is the worst of all the banks, my intention was to open a savings account deposit cash not borrow money but instead of them the clerk and the manager help me they insulted me by saying what is your purpose in openning a savings account? what is your source of income ? we need proof of employment? they did'nt say it in a nice way..im a balikbayan by the way...so i went and open a bank account at BDO without a hinch, the metrobank corporate need to fire that manager and the new account clerk..
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Posted 1 year ago
Excrements. Waited 30 min for customer service to pick up. Noone did. Disgusting!!!
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Posted 1 year ago
Stinking thieves don't not bank with these
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Posted 1 year ago
The worst bank ever . At the beginning it was ok but now for many months he can not pay by card because the bank immediately blocks his account! This is abnormal!!! Without any information or inquiry whether it is his transaction block his account and that's it! He called the bank many times in this matter but it did not help! Currently, he has a blocked account from over a week, for over a week he can not use the account, for more than a week he should not eat because where to get the money if not from his account? He did not use the account and when he checks the account balance on the application, there is less money every day, often the account is in the red!!!! And he doesn't do any transactions during that time!!!! I do not recommend !!!
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Posted 1 year ago
Poor customer service. They can't even update contact number.
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Posted 1 year ago
I’m getting my money out of Metrobank ASAP. Not only do they keep on freezing my current account sometimes leaving me with NOTHING to live on when there’s a balance of over £8000 in my current account, but when I tried to make one particular transaction in the branch in Solihull ( where I opened my account ) late the same night they actually sent Stratford on Avon police in to raid my home , accusing me of being insane and party to a fraud ! This is now in the hands of my barrister from Nexus Chambers, the chambers of Michael Mansfield QC, and by the time I’ve sued them for compensation as I’m ‘ terminally ‘ ill with cancer, Metrobank will cease to exist !
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Posted 1 year ago
Metro bank are an utter discrace. They are offering products that they cant give due to their executives have decided to use cheaper options. For example they now own rate setter but they refuse to communicate with them so things like credit cards and loans cant be taken out. This is false advertising and fraud. All customers should move from this bank immediatly. Also Metro bank has made the decision not to be a part of open banking meaning they can abuse customers without consequence.
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Posted 1 year ago
poor customer service in bank transaction - they are not friendly and act like they are not happy to help. they keelp you waiting and when you it's your turn they make you feel that theyre just doing their job. same with call center, agent is always in a hurry even if the questions have not been answered.
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Posted 1 year ago
Metrobank has the worst customer service. I currently working abroad and I called the customer service hotline requesting to change my maiden name to my married family name. I called many times and event sent a copy of my marriage contract but after 2 months of waiting and calling again and again, still there is no progress on my request. As an OFW I advice you not to have any connection or account with this bank as it is very difficult to do transaction, you spent so much credit on calling for simple request but they will not try to help you in any way. instead of moving forward to give the best customer experience and smart updated way of banking, this bank still remains in prehistoric age of dinosaur! worst bank!!!
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Posted 1 year ago
Unprofessional bank stuff
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Posted 1 year ago
Dismal everything
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Posted 1 year ago
Metrobank online too slow when doing transactions! I can’t even transact in an hour I kept on tryin’ its always hanged can’t rely on.
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Posted 1 year ago
AWEFUL company! never will i will be with them. I am still in the process to log in my account. They cant fix the MP-6digit mobile verification. They treat you like a ball in a pingpong. Talk to main customer service then the local branch and different answers. Both areas will tell you to do it with main then local and no right answers all guessing! Did not solve any problem! I communicated through email and call. So dumb!!!!
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Posted 1 year ago
I definitely do not recommend this amateur bank to anyone! They have received some awards, but the quality and professionalism of this bank is below the post office in the average country. Employees do not know their product, cannot operate an application for cellphone created by this bank (amateur app!), cannot solve problems with Internet access for long months, ignore customer e-mails and complaints, do not know English, employee are absolutely not educated (maybe elementary school). Branches are not branches because employees check everything BY PHONE! They don't know the Internet, they don't have computers - nobody knows anything only how to take your money. Outrageously slow action and ignorance in every ward! This bank is a scandal!
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Posted 1 year ago
The Bank has stopped my card for no apparent reason.Ive been trying to contact them for 2 days by telephone.They just do not answer the telephone
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Posted 1 year ago
I tried to pay cash into my isa account the cashier said there something and he could not do it.The money was paid into my current account and I thought I would transfer into my isa when I got home.I was unable to transfer the so I telephoned Metrobank.10 waiting to speak to a person,she could not help and transfered me to second person another 15 minute wait.She was helpful but I was cut off.That could have been caused by my mobile.25 minutes just to talk to a person would help.Frustrating.I closed my isa now.
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Posted 1 year ago
Metro Bank is rated 1.4 based on 128 reviews