Metro Bank Reviews

Name: Metro Bank
Rating: 1.53

1.5 Rating 211 Reviews

13 %

of reviewers recommend Metro Bank

Company Reviews

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1.5

Based on 211 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Metrobank Trece branch since they are the chosen bank of the company I applied for for to process my paychecks. The teller was very helpful as he was not sure about the documentation needed since I am dual and my Philippine Passport still has my maiden name, but still he assisted me and helped me get started with the processing and told me to just make sure to process any additional documents I may need to submit in the future. However the place seems to be under renovation, the outside looks like it may have debris falling and there are poles that if hit the wrong way looks like can break and fall and might hurt people. The tellers can also improve on their customer service, they were helpful but can have more focus on the clients on front of them as it shows a little unprofessional being on the phone with someone else handling something that has nothing to do with what the client needs or talking about something else when the clients are upfront waiting for the process to be over. Just a little bit more of professionalism and to focus more on the client will be highly appreciated I'm sure not just by me but by other clients as well. I might be back to process more documentation and hopefully the service and the place will be better by then.”

Helpful Report

Posted 7 months ago

“i used metro bank for the loan rate of 4.8 but saw a better one at tesco bank but already committed to metro so it is ok but better rates are maybe available elsewhere”

Helpful Report

Posted 3 years ago

Metro Bank is rated 1.5 based on 211 reviews