Used ATM at Dumaguete Paseo Perdices location twice on March 25, 2023. First withdrawal was fine, an hour later I tried to make a 2nd withdrawal and machine started making that flipping noise when they’re out of mine. Screen then said withdrawal amount would be adjusted, but then it spit my card out and went back into the “Ready for next customer mode” with flashing green light. I stood there for several minutes, but assumed there was no money in machine and walked off to side due to long line behind me. I observed the next customer put their card in and start inputting their code and then their transaction seemed normal. I assumed my transaction had been voided but that night when I checked my account I saw that a second debit of 10,000 pesos had been made. I called my bank and filed a complaint but two weeks later they emailed me that Metro Bank claimed that the funds had been disbursed. They had not been! At least to me, the customer who stood there for 5 minutes waiting for my cash to come out. I’ve since found several reviews from other foreign customers stating that they too didn’t receive their funds but did get debited for the transaction. I am still pursuing the process of receiving my funds or having the debit reversed. When I went to Metro Bank in Dumaguete they gave me a laundry list of things I needed to do to file a claim. I am currently doing that, though with little hope of success. My advice is NEVER USE A METRO BANK ATM!!!!