Spent an hour sending the images and selfies as part of the application process for an instant saver. After umpteen attempts finally got a message telling me that my application is being reviewed and I will be contacted by phone to obtain more details. Next day received email telling me my application has not met their criteria. So I called them and they said they can't obtain information on personal applications over the phone and I'd have pop into Bradford (closest branch which is a 2 hr drive). I told them where to go. Overall impression: very dodgy, unprofessional and not to be trusted with £85k.