The worst bank I have ever dealt with. I hold a business account with Metro Bank, and every single time I try to log into online banking, my account gets blocked — even when I enter all the details correctly. Each time I have to waste time calling, going through endless security checks, and waiting on hold. Even after the account is “unblocked,” access often still doesn’t work properly. Recently I made two transfers, and once again my account was blocked. I spent over 50 minutes on the phone trying to get it unlocked. The next day, the same thing happened: transactions frozen, a phone number sent to me, 20 minutes waiting on the line with no response. I called another number, went through another 20 minutes of security questions, and even though I answered everything correctly, the system kept showing errors. After five attempts I was finally verified and told that my transactions would be approved. The result? One of them never went through. The money never arrived in my other account. I’ve now wasted hours trying to “authorize” my own transfer of funds between my own accounts. ⚠️ This is an absolute nightmare. I also have personal and business accounts with other banks and have never experienced such incompetence, outdated systems, and constant security failures. I am withdrawing all my money and closing my account. I would never recommend Metro Bank to anyone. If you value your time, money, and peace of mind — stay away from this bank. 👉 Metro Bank should be investigated for the way it treats business customers.