Really terrible experience.Banked with Metrobank for 8 years & due to Covid19 needed to switch my business from a Fintech to a high street bank to access Government supports.They had declined a business account a few years back(My business had a non payment from a client and loses due to this in excess of 200k which we are currently chasing in court. Obviously this has caused myself and the company many problems and affected our credit file) I had contacted the Managing Director Ian Walters to appeal & his colleague had informed me that the extra information I supplied would be taken into consideration-aside from a hard credit check. The Customer Relations Director Nick Simon suggested I reapply in branch during lockdown, I forwarded him many details of the reasons for the issues on credit file. Went to the meeting the representative in the bank had no knowledge of the situation or extra information, did a hard credit check and simply brushed me off with another declined application. What I felt was particularly awful about this was Nick Simon let it slip in an email after this that the decision was predetermined the previous week by the regional manager. Therefore it’s easy to conclude this meeting was totally pointless and I can only assume it was for their own amusement. Shocking experience to have my time totally wasted, while attending pointless meetings during lockdown with no consideration towards the extra information I had supplied. This was the basis of my contact to the Managing Director Ian Walters in the first place. Aside from this I haven’t been able to access and funding for my company as there are huge waiting lists with other banks and many have stopped opening business accounts to focus on both their existing personal and business customers. I used to have a great deal of respect for Metrobank and their business model. I have notice standards slide in recents years, which is perhaps why they are no longer doing as well as they had been. My advice for anyone looking for a banking partner would be to look elsewhere. You may not get free Lollipops in store, but it’s highly unlikely another bank will make a fool out of you and ask you to attend a meeting in which they knowingly plan to refuse your application; as it was already decided the week before which they were in full knowledge of and clearly admitted to me afterwards. I like most other people am just trying to save my business and take care of my fiancé and 2 year old son. Could of handled a flat no, but the level of disrespect I received by this bank and the imposed superiority the banks staff so falsely try to act with, is despicable.
2 years ago
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Metro Bank has a 1.5 average rating from 85 reviews
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