I actally call your service department about this. The cart handle was shattered by an errant golf ball. Both top and bottom handle had to be replaced. There was a base screw that was impossible to remove. So we had to drill it out. Then the circuit board that was located in the handle did not fit the new one. So we had to switch out the old board and put in the new one. When I called basically I as told that I A - should have watched the video and B- they dont have problems and do it all of the time. Obviously we are mechanical and figured it out. But we are not idiots but were treated that way. Great product but lousy service.