Bought a dog stroller a year ago. When I reached out to customer service they are unable to find any details and the frame is broken we don’t even use it daily however had have to pay to have it fixed privately as the dragged their feet unable to find our order. Unfortunately I cannot find my delivery receipt. Our dog is about ten kilos under the recommended weight This product isn’t even used daily but is clearly poorly made as others I know which items from other companies have had them last years and years with no issues. I wouldn’t recommend using them to anyone not wanting to pay a lot of money on top of the expensive initial outlay! We have had screws and bolts fallout before this and fixed it ourselves it’s just not worth the expense for such a short lifespan of the product