“Bought a dog stroller a year ago. When I reached out to customer service they are unable to find any details and the frame is broken we don’t even use it daily however had have to pay to have it fixed privately as the dragged their feet unable to find our order. Unfortunately I cannot find my delivery receipt. Our dog is about ten kilos under the recommended weight This product isn’t even used daily but is clearly poorly made as others I know which items from other companies have had them last years and years with no issues. I wouldn’t recommend using them to anyone not wanting to pay a lot of money on top of the expensive initial outlay! We have had screws and bolts fallout before this and fixed it ourselves it’s just not worth the expense for such a short lifespan of the product”
“I ordered an Outsunny garden bistro set. When unpacking I discovered that the table was faulty. I sent pictures via email and called twice to no avail. Customer service appears friendly but totally useless and no action whatsoever. I am resigned to have lost the money spent on this set. I would not recommend doing any business with this company.”
“Whilst the product received was of good quality the item description was misleading and what the describe as weights for the umbrella stand was in actual fact 2 bars forming a cross”
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“Stay away from this company as they take your money and never supply the goods, they work amongst various platforms such as Amazon, B+Q, The Range etc, please make sure this company is not the supplier as they will take your money and then lie where your goods are, eg , problem with delivery, item.lost etc steer clear you have been warned AVOID AVOID AVOID !!!!!!”
“This company are untrustworthy, liars and appalling to deal with. Beware that they sell across many platforms such as eBay, Amazon, Debenhams, B & Q, Wowcher etc. TAKE NOTE OF THEIR NEGATIVE REVIEWS. You will not receive your order within the time frame specified and they will not reply to any contact attempts. If they do, they'll blame it on the couriers when they haven't even despatched. Buy your goods from another dealer and make sure they are not the company behind another brand name.”
“PLEASE AVOID SCAMMERS!!!!!
Bought sensor bin through Wowcher, I live in Birmingham, I paid £6.99 standard delivery but they sent my item to be collected from Derby.
Went to collect, they told me they disposed of my item, refused to give me a refund or replacement, insisted i had requested click and collect. I asked for the original check out page but they keep sending me bits and pieces then they messed up sent me the correct check out page, but still insisted on not giving me a refund or replacement.
AVOID AT ALL COST!!!!!!! SCAMMERS”
“Stay away from this company
Was gifted a lift and rise chair needed a spare part as I broke it
Told them that the person that had bought me the chair had passed away so I don’t have the order number gave them all the numbers from the chair
They then told me they was out of stock but new stock was coming but couldn’t supply it unit I have the order number
So the chair is now scrap
Should not be in business”
“OR DERED a3 seater swing cover still waiting for delivery although they said it had been delivered on looking on their website they had the wrong adress on box going to that house where it said it had been delivered they deny all knowledge off the item so bloody useless company”
“The worst company ever I bought folding dining table Delivery via YODEL 1st delivery failed second delivery changed date 3rd delivery never turned up”
“I have been in dispute with MH Star for over 2 weeks now. I paid £199.99 for a kitchen cabinet. Initially I only received part of the order without them giving any indication that the item would be delivered separately and without any notice. When the second box did arrive, it turned out that it was the incorrect base and in fact a kitchen island. One of the panels in the other box was also broken. It took several days to get them to take any responsibility and at one point they wanted to give me £15 to build the unit with a broken panel and without a base. Really??? After much ado, they decided to send a completely new order. Low and behold, yesterday I received one pack and this morning I received the second pack. Again, they have managed to send yet another kitchen island!! Now again the onus is on me as the customer to provide them with pictures of an open box with a load of pieces of wood!! Sending them the manual was not enough even though that showed what the item in the box looks like! No! They want a picture on an open box of wood. I am so sick of this company and how I wish that I had read the reviews for them beforehand. Shame on B&Q for promoting such a disgraceful organisation. Now I have a living room full of stuff that is no good to anyone and also a health and safety hazard for my family as my living room has become unusable. I have uploaded photos to show what I am living with, compliments of MH Star's inability to get a simple order right!! Now it's going into yet another weekend and surprise, surprise, they do not work weekends!!”
“The problems with MH Star continue and seem to be worsening. I wrote previously about a delivery issue which was later rectified. Now, I am faced with another set of issues with this company. When I opened the first box of 2 one of the panels for the cabinet was broken, so I wrote to MH Star requesting a replacement panel. When I opened the second box, to my surprise, it was a completely different base! So, I wrote to MH Star again. What was their initial response? They offered me £15 to keep and use the broken panel with no care as to whether it might affect the integrity of the unit. To date they have not acknowledged their error in sending the wrong base and how they intend to rectify this cock-up. I have also requested information on their complaints procedure which they have not provided! This is truly an appalling company and all I can say is BUYER BEWARE!!! The fact that B&Q continue to allow this company to trade through them tells you all you need to know about B &Q, and they too have been less than helpful in this matter.”
“The item has not been delivered , the delivery company has had it at their hub for the last 5 days and are now saying delivery sometime early next week. Not even a definite date given What an appalling way to conduct a business which is made worse by the fact that they have 2 contact phone numbers and have used neither and this a birthday present for my granddaughter . Maybe MH STAR UK should find a new delivery company”
