“Total cowboys, unprofessional and left us feeling completely scammed. Avoid at all costs.
Wish I’d read all the reviews before wasting £246.59 on such a dreadful quality metal shed. They refuse to refund unless you pay for the shed to be returned yourself, this is not in line with their own returns policy online. This of course costs a huge amount as it’s a large and heavy. You must return it in an unopened as new condition. But we opened it to ascertain it was rubbish quality. They are ignoring all our emails and messages through PayPal. Total waste of money, lots of stress and regret not reading the companies reviews”
“Horrendous experience, received a burst open package, scratches on our table, paint chipped off the chairs, and bent fittings. Battled for a month and a half before giving up and accepting us the £70 partial refund (for a £500 product) they offered us. Totally insulting and they are nothing better than entirely incompetent.”
“The fireplace worked for a few minutes when I tested it spring time. When I put it on 7 months later it stopped working. This company said all there electrical goods come with a 6 month warranty. Amazon did nothing to help , so my credit card company got my money back. Electrical goods must have a minimum of 12 months warranty.”
“Avoid at all costs. I think they are a scam. I have emailed 3 rimes asking for a refund for a package that was apparently sent and not delivered. Not even the courtesy of a reply. Spend your money elsewhere, they aren't to be trusted”
“Do not use this company as they have terrible reviews. I purchased a poor quality greenhouse which cannot be used as the panels have blown away. Contact trading standards to obtain correct advice as to how to get refund. They sell defective goods and are not fit for purpose.”
“Useless company said they was given a refund 10 days later still waiting I wouldn’t use these people again rubbish service item was broken. Stay away prob not even in this country
Still no refund !!!!!!!”
“Abismal, no comunication, nobody answers the phone - rings out for 45 minutes during office hours too. Lie about item being delivered, total shambles, AVOID THIS RETAILER !!!!!!”
“Scam. Ordered a Babygate first from Wayfair then from The Range. Neither showed up and on looking into it they are both supplied by MH STAR UK LTD.... Definitely avoid anything sold by this company or through the range and wayfair if supplied by this company.”
“These people are jokers.
I purchased a portable air conditioner from them a year ago and only used it a few times, it's still like brand new. It stopped working a few weeks ago and I contacted there website with a week to go in my guarantee. I had no response. I contacted them again and by this time they did respond but said it was out of guarantee and couldn't help me. They are terrible people please keep well clear.N Smith”
“Would never purchase anything from this MH Star ever again returned faulty purchase and paid £ 8.95 postage they said they never received package but lucky for us the courier had a picture of the delivery and a signature so after numerous emails through Amazon messaging service they said they fserth the package, Amazon returned purchase price but MH Star would not refund postage.”
“Bought an AC unit for £200 and paid extra for next day delivery with ample time to arrive before the heatwave. 3 days later inquired where the item was with very slow response time from seller. On the 5th day seller offered to send a replacement which I accepted. Heard nothing from them until I contacted the next day to find out status of the replacement.
Seller said item out of stock and immediately issued a refund - the same item they have now relisted at £350. Disgusting and terrible customer service. Stuck in the heatwave without an AC unit and wasted my time”
“Ordered a 3-seater garden sofa via Amazon and 2 armchairs with a side table. These arrived by separate carriers on the same day. The sofa is black and the armchairs and table are dark brown. I contacted them immediately to do a straight return and placed a further order for two black chairs. During the night I received an email from the company (clearly an outsourced customer service) to tell me that I had to pay for the return. I replied asking that they did not send out my 2nd order until we had resolved the problem with the 2 chairs and table. They are insisting that the advert says they are brown. It does not.
I arrived home today to find that the 2nd order is on my drive, nobody at home and not signed for. Had I been at home I would not have accepted this delivery. I am furious that my instructions have not been followed.
This company has offered me £20 to keep the brown chairs but they are of no use to me and I want to return them. All I wanted was a straight exchange of goods without paying for returns.
I have tried phoning...they do not answer.
I wish that I had visited this site first. I am appalled that Amazon is doing business with such a disreputable company”
“Cannot give minus stars.
I ordered three sets of garden cushions in grey from the same manufacturer ( Outsunny ) on the same day.
All three sets arrived . although one item was just left outside front door in full view of road .All three sets were different tones of grey. Not the look I wanted
I sent them photos as requested, I tried talking to thembut politely was told they could do nothing. No one offered me replacements. So I am sending them back.... at my expense.
Do not buy from them.”
“Unfortunately I had to give you 1 star should have been 0 stars. Placed an order through another company cancelled the following day but you insisted to send out parcel 2 of 2. Which I have now sitting in my shed up opened and but box damaged. Took day off work unpaid for you to collect but you failed to collect. Came back with me to dispose off 5/6 ft long item again at my expense. I refused now you want another day again at my expense to collect. You really are taking the p***
Have arranged another day but it will be outside and hopefully it won’t get nicked by some unscrupulous person”
