“Absolute disgusting vile company. No record of ever sending item but are now keeping our money to ransom, they are expecting us to return an item when we have no idea where it is and it is using the courier company they employ. Do not ever use this company.”
“What a nightmare of a company , take your money and don't deliver goods , I've been trying to get a refund for days as haven't received goods b& q who i brought it through dont care , my advice don't buy from them!!!!!”
“Terrible at keeping delivery date, refuse to give new date.. basically sell items they have not got..sick of waiting in..email item at delivery company, delivery company say it's a lie, BandQ useless...air conditioning unit,so expensive and large.. avoid..”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“I bough 2 bar stools and arrived damaged, not able to contact customer service. requested though PayPal and they offered only 3rd of the price to refund after I ship back? What is this? I do not pay for return as its they fault. Please do not buy anything as you will not get back money. And they not reply to your emails either.”
“At a time when I felt completely stuck and unsure of how to handle my situation, I came across ERF while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. Their support brought me a sense of relief and confidence that I hadn’t felt in a long time.”
“I ordered an air conditioner through the B&Q app, and it turned out to be a disaster. The product arrived faulty, and only after chasing support did I discover it was sold by a third-party seller, MH Star UK — even though the listing did not state this clearly at the time of purchase.
When I contacted B&Q, I was left on hold for 45 minutes, then abruptly disconnected when they tried to transfer me. When I finally got through again, they told me to contact the seller myself. MH Star UK was incredibly slow to respond, and after I sent them two videos as proof, they refused to accept a return. I didn’t buy a damaged item — I expect a proper refund.
To make things worse, I was told collection would happen on Friday, 11th July, between 8am and 6pm. I took the day off work, stayed home all day — and no one showed up, no contact, no update. Now I’m being told that “the courier isn’t guaranteed to call” — seriously?
Both B&Q and MH Star UK are refusing to take proper responsibility. MH Star UK was rude, unhelpful, and dismissive, and B&Q is pretending it’s not their problem, even though I purchased through their platform. I’ve sent them all the evidence, including screenshots, videos, and email trails — yet nothing.
Absolutely disgraceful service from both companies. I will never buy from B&Q or MH Star UK again, and I strongly advise others to avoid them completely.”
“Bought a dog stroller a year ago. When I reached out to customer service they are unable to find any details and the frame is broken we don’t even use it daily however had have to pay to have it fixed privately as the dragged their feet unable to find our order. Unfortunately I cannot find my delivery receipt. Our dog is about ten kilos under the recommended weight This product isn’t even used daily but is clearly poorly made as others I know which items from other companies have had them last years and years with no issues. I wouldn’t recommend using them to anyone not wanting to pay a lot of money on top of the expensive initial outlay! We have had screws and bolts fallout before this and fixed it ourselves it’s just not worth the expense for such a short lifespan of the product”
“I ordered an Outsunny garden bistro set. When unpacking I discovered that the table was faulty. I sent pictures via email and called twice to no avail. Customer service appears friendly but totally useless and no action whatsoever. I am resigned to have lost the money spent on this set. I would not recommend doing any business with this company.”
