“Bought garden furniture via the range , it wasn’t cheap furniture to say the least ,when I went to fix it up it had no screws or nuts and spacers ,when I rang up I was told they don’t do spares but I could buy them off a website ,must be having a laugh how do you return stuff without the huge boxes it came in ,when all you want is a pkt of screws”
“Bought a garden table and chairs put it together to find one the leg on table is slightly curved to much so I prosivictly insisted a return and full refund and to get a email back asking me for pictures of the damaged table leg and they will send a replacement one I then emailed back to say again I don't want a replacement table leg I wish to have a refund I havnt heard anything back and have read previous reviews which I should of done some research before ordering from them so I have now just pushed the £399 table and chairs to the back of the garden as I can't be bothered to have to deal with such a company that once yiu buy from them that's it deal done they don't want to know
So I would recommend not to buy from them your just throwing your hard earned money away for the cheap but expensive tat that they sell”
“Do not buy greenhouses from this company. I purchased one and parts are missing so had to use cable ties and they couldn’t even line up the bolt holes correctly to put the screws into. The greenhouse is a mess and they offered £20 off. Don’t not purchase from here. Photos to follow”
“BOUGHT A PARASOL THROUGH AMAZON. POLE IS TOO SHORT - SO IT IS NOT FIT FOR PURPOSE AND WE HAVE TO PAY TO RETURN IT! WHEN I OFFERED TO DROP IT AT THE WAREHOUSE I WAS DISCONNECTED, AMAZON USELESS TOO
AVOID THIS TERRIBLE COMPANY AT ALL COSTS. I WISHED I HAD SEEN THESE REVIEWS FIRST.”
“Ordered a ceramic heater from Robert Dyas, did not arrive checked Yodel tracking as to where order was and kept getting awaiting for MH Star to send. Contacted Robert Dyas twice and told it had been lost and would reorder. Just hope this time it will get here. Not impressed at all. Would not recommend.”
“Tried to send the lean to greenhouse back , they would not send a returns label as I don’t possess a printer was informed I have to pay for return to the cost of £64 !! The greenhouse is supposed to be Heavy Duty !!! Really?? The first small gust of wind it was half way across the garden, polycarbonate is substandard as for the instructions waste of time looking at them. How this company is still trading is beyond belief”
“I bought a slide for my daughter. The website says next day delivery, it hasn't arrived for 10 days. I sent an e-mail to cancel, no answer! I think 50 pounds was garbage....”
“Do not use this company as they have terrible reviews. I purchased a poor quality greenhouse which cannot be used as the panels have blown away. Contact trading standards to obtain correct advice as to how to get refund. They sell defective goods and are not fit for purpose.”
“Ordered Parasol not suitable. On three occasions I waited in for collection of item. by MH Star. ,very poor service Not collected. I will not order from Amazon or MH Star again They have my money £89.99 no return.”
“I ordered a TV Table on 10th July but never received it. After many complains I received a call from MH STAR that the courier lost the product and they will re send the product which I will receive in 1-2 days. It is impossible to connect the seller on phone. I am never going to order from MH STAR again.”
“Ordered a BBQ for my son, it was so small only suitable for a child.
Brought it through Amazon, requested a return and refund but as my son has lost the returns receipt,they won't refund me. I have lost £81.99 and have no BBQ. I will not be ordering from Amazon or this company again.”
“Ordered gazabo mesh sides via Wowcher delivery was quick, product is terrible poorly made.
Paid £6.99 for delivery has for me £13.04 to return
Still waiting for my refund ,paid with PayPal so have some security.
I would advise not to purchase from this company.”
“Greenhouse leaked on every seam lost plants seed boxes flooded. Reported to customer services but got no reply. Would never recommend this company or ever use it again. Poor quality goods.”
“Item was very poor quality, attempts have been made from mid April to return item, no response from customer service. Would not recommend this company, please save your money and go elsewhere.”
“We ordered some garden furniture via their Amazon sellers page. The goods arrived quite quickly but were very poor quality and definitely would not pass UK BS quality control. We raised the issue with them and got ignored for weeks. Eventually, through Amazon, agreed to pay for and return the items. Had proof of delivery and they still denied receipt.
Got the refund eventually through Amazon. I will never buy from this company again. DO NOT TRUST THEM”
