“Ordered a ceramic heater from Robert Dyas, did not arrive checked Yodel tracking as to where order was and kept getting awaiting for MH Star to send. Contacted Robert Dyas twice and told it had been lost and would reorder. Just hope this time it will get here. Not impressed at all. Would not recommend.”
“Tried to send the lean to greenhouse back , they would not send a returns label as I don’t possess a printer was informed I have to pay for return to the cost of £64 !! The greenhouse is supposed to be Heavy Duty !!! Really?? The first small gust of wind it was half way across the garden, polycarbonate is substandard as for the instructions waste of time looking at them. How this company is still trading is beyond belief”
“I bought a slide for my daughter. The website says next day delivery, it hasn't arrived for 10 days. I sent an e-mail to cancel, no answer! I think 50 pounds was garbage....”
“Do not use this company as they have terrible reviews. I purchased a poor quality greenhouse which cannot be used as the panels have blown away. Contact trading standards to obtain correct advice as to how to get refund. They sell defective goods and are not fit for purpose.”
“Ordered Parasol not suitable. On three occasions I waited in for collection of item. by MH Star. ,very poor service Not collected. I will not order from Amazon or MH Star again They have my money £89.99 no return.”
“I ordered a TV Table on 10th July but never received it. After many complains I received a call from MH STAR that the courier lost the product and they will re send the product which I will receive in 1-2 days. It is impossible to connect the seller on phone. I am never going to order from MH STAR again.”
“Ordered a BBQ for my son, it was so small only suitable for a child.
Brought it through Amazon, requested a return and refund but as my son has lost the returns receipt,they won't refund me. I have lost £81.99 and have no BBQ. I will not be ordering from Amazon or this company again.”
“Ordered gazabo mesh sides via Wowcher delivery was quick, product is terrible poorly made.
Paid £6.99 for delivery has for me £13.04 to return
Still waiting for my refund ,paid with PayPal so have some security.
I would advise not to purchase from this company.”
“Greenhouse leaked on every seam lost plants seed boxes flooded. Reported to customer services but got no reply. Would never recommend this company or ever use it again. Poor quality goods.”
“Item was very poor quality, attempts have been made from mid April to return item, no response from customer service. Would not recommend this company, please save your money and go elsewhere.”
“We ordered some garden furniture via their Amazon sellers page. The goods arrived quite quickly but were very poor quality and definitely would not pass UK BS quality control. We raised the issue with them and got ignored for weeks. Eventually, through Amazon, agreed to pay for and return the items. Had proof of delivery and they still denied receipt.
Got the refund eventually through Amazon. I will never buy from this company again. DO NOT TRUST THEM”
“Ordered a 9pc garden set. They shipped it in individual boxes not even at the same time. I ordered through Fruugo, also a cowboy outfit. Luckily paid with Paypal and my debit card so will contact them to get money back.”
“Wow I wish I had checked on here first!
Mickey mouse company, non existent customer service!
Ordered item through Amazon thank god, so refund is still an option but stupidly gave these jokers the benefit of the doubt.
I did manage to get through to customer service but only once I had hid my caller ID.
This will interest a few if you on here, my brother lives close to this store.
So I said he would come and collect it, this seem to spur some lame excuse due to covid and that wasn't an option.
Oh there's more, my brother had a few mates who worked there.Staff there encouraged to write fake reviews on Amazon!”
“Faulty spin bike, dangerous is the correct term. Contacted them multiple emails nothing back, multiple calls.. no answer and voicemail box is full. Please don’t spend your money here. I am now in process with trading standards.”
“Useless company said they was given a refund 10 days later still waiting I wouldn’t use these people again rubbish service item was broken. Stay away prob not even in this country
Still no refund !!!!!!!”
