“Ordered a desk via The Range. Box was left on my front door (no signature and damaged- Yodel issue)
However the top of the desk was damaged. Have sent photos and advised what's damaged and they are insisting I add photos another way to the message and refer to the manual to highlight where its damaged....this company is going to dig their heels”
“I bought a cement parasol base from them. It completely fell apart after 9 months due to its poor construction. I would not expect a parasol base to be an annual disposable item. The company refused to refund.”
“Read all reviews and contact Trading Standards. Threaten court action if you are sold an item not for purpose. Refund now agreed but not sure how long it will take. DONT GIVE UP”
“I would give this company zero stars if I could as they will not reply to any of my messages concerning a refund for I purchase that I made in march. They have had the item returned to them well over a month ago and still they won’t reply or give me a refund. A terrible company. DO NOT order from this company and I certainly DO NOT recommend them to anyone. I’m still waiting for a refund. To post this review you have to leave your email address which they say they might share. Message to MHSTAR Do Not share my email address.”
“Bought garden furniture via the range , it wasn’t cheap furniture to say the least ,when I went to fix it up it had no screws or nuts and spacers ,when I rang up I was told they don’t do spares but I could buy them off a website ,must be having a laugh how do you return stuff without the huge boxes it came in ,when all you want is a pkt of screws”
“Bought a garden table and chairs put it together to find one the leg on table is slightly curved to much so I prosivictly insisted a return and full refund and to get a email back asking me for pictures of the damaged table leg and they will send a replacement one I then emailed back to say again I don't want a replacement table leg I wish to have a refund I havnt heard anything back and have read previous reviews which I should of done some research before ordering from them so I have now just pushed the £399 table and chairs to the back of the garden as I can't be bothered to have to deal with such a company that once yiu buy from them that's it deal done they don't want to know
So I would recommend not to buy from them your just throwing your hard earned money away for the cheap but expensive tat that they sell”
“Do not buy greenhouses from this company. I purchased one and parts are missing so had to use cable ties and they couldn’t even line up the bolt holes correctly to put the screws into. The greenhouse is a mess and they offered £20 off. Don’t not purchase from here. Photos to follow”
“BOUGHT A PARASOL THROUGH AMAZON. POLE IS TOO SHORT - SO IT IS NOT FIT FOR PURPOSE AND WE HAVE TO PAY TO RETURN IT! WHEN I OFFERED TO DROP IT AT THE WAREHOUSE I WAS DISCONNECTED, AMAZON USELESS TOO
AVOID THIS TERRIBLE COMPANY AT ALL COSTS. I WISHED I HAD SEEN THESE REVIEWS FIRST.”
“After purchasing a sofa bed through The Range, I needed to return it due to it being unsafe. M H STAR were absolutely brilliant; they gave me specific instructions about what I needed to do. I had to repackage it, take photos and email them. They arranged for a courier to collect, 20 minutes after it was collected, I rang them and a refund was organised which I received the next day. Throughout this, I was contacted regularly by email to ensure that I was happy about the arrangements. Excellent service and customer care throughout, thank you!”
“Ordered a ceramic heater from Robert Dyas, did not arrive checked Yodel tracking as to where order was and kept getting awaiting for MH Star to send. Contacted Robert Dyas twice and told it had been lost and would reorder. Just hope this time it will get here. Not impressed at all. Would not recommend.”
“Tried to send the lean to greenhouse back , they would not send a returns label as I don’t possess a printer was informed I have to pay for return to the cost of £64 !! The greenhouse is supposed to be Heavy Duty !!! Really?? The first small gust of wind it was half way across the garden, polycarbonate is substandard as for the instructions waste of time looking at them. How this company is still trading is beyond belief”
“I bought a slide for my daughter. The website says next day delivery, it hasn't arrived for 10 days. I sent an e-mail to cancel, no answer! I think 50 pounds was garbage....”
“Do not use this company as they have terrible reviews. I purchased a poor quality greenhouse which cannot be used as the panels have blown away. Contact trading standards to obtain correct advice as to how to get refund. They sell defective goods and are not fit for purpose.”
“Ordered a bathroom cabinet from M H Star via The Range. They despatched promptly to one of the big delivery companies but that company failed to deliver it. After trying to chase it with them I finally called M H Star. They apologised, cancelled the sale and reordered a replacement in their system. They said it would be with me the next day and it was, fully tracked and delivered on time. M H Star couldn't have done better, excellent!”
“I am so surprised to read poor reports On MHStar, my personal experience being completely the opposite. I ordered a garden Sofa / Armchairs set via On-buy. It arrived when promised, but unfortunately the glass table top was chipped on one corner and the pain damaged on the other. I reported this directly to MHStar, with pics and got an immediate response saying they would send another, with apologies. Within days this appeared, but unfortunately this time the glass was totally shattered and another one is currently on the way. Unlike other companies I have dealt with who don't even have the courtesy to respond to emails and don't call back as promised when you phone, I have found MHStar-UK totally understanding and cooperative and I would not hesitate to use them again, or recommend them. I can only tell it as it is for me!”
“Ordered Parasol not suitable. On three occasions I waited in for collection of item. by MH Star. ,very poor service Not collected. I will not order from Amazon or MH Star again They have my money £89.99 no return.”
“Bought seesaw for age 3 to 7 year olds.would suit 2 to 4 year olds. The easy assembly certainly wasn't and took about 2 hours.very dissapointed with all the effort. Not suitable for our grandchildren so will have to give it away if poss. Must say quality good but detail of product incorrect.”
