“Ordered gazabo mesh sides via Wowcher delivery was quick, product is terrible poorly made.
Paid £6.99 for delivery has for me £13.04 to return
Still waiting for my refund ,paid with PayPal so have some security.
I would advise not to purchase from this company.”
“Greenhouse leaked on every seam lost plants seed boxes flooded. Reported to customer services but got no reply. Would never recommend this company or ever use it again. Poor quality goods.”
“Item was very poor quality, attempts have been made from mid April to return item, no response from customer service. Would not recommend this company, please save your money and go elsewhere.”
“We ordered some garden furniture via their Amazon sellers page. The goods arrived quite quickly but were very poor quality and definitely would not pass UK BS quality control. We raised the issue with them and got ignored for weeks. Eventually, through Amazon, agreed to pay for and return the items. Had proof of delivery and they still denied receipt.
Got the refund eventually through Amazon. I will never buy from this company again. DO NOT TRUST THEM”
“Outsunny 2 Seater Assembled Garden Patio Outdoor Rattan Furniture Sofa Sun Lounger Daybed that was due for delivery on 3rd April, the courier did not deliver the product so we cancelled the order. Last week even though we cancelled the order the courier delivered to us. Customer Service for MH Star have been in touch with us this week and resolved the issue more than adequately. The fault lay with the courier and MH Star have been exemplary in sorting the situation for us. I would recommend this company. Sally”
“Ordered a 9pc garden set. They shipped it in individual boxes not even at the same time. I ordered through Fruugo, also a cowboy outfit. Luckily paid with Paypal and my debit card so will contact them to get money back.”
“Wow I wish I had checked on here first!
Mickey mouse company, non existent customer service!
Ordered item through Amazon thank god, so refund is still an option but stupidly gave these jokers the benefit of the doubt.
I did manage to get through to customer service but only once I had hid my caller ID.
This will interest a few if you on here, my brother lives close to this store.
So I said he would come and collect it, this seem to spur some lame excuse due to covid and that wasn't an option.
Oh there's more, my brother had a few mates who worked there.Staff there encouraged to write fake reviews on Amazon!”
“Faulty spin bike, dangerous is the correct term. Contacted them multiple emails nothing back, multiple calls.. no answer and voicemail box is full. Please don’t spend your money here. I am now in process with trading standards.”
“Useless company said they was given a refund 10 days later still waiting I wouldn’t use these people again rubbish service item was broken. Stay away prob not even in this country
Still no refund !!!!!!!”
“Abismal, no comunication, nobody answers the phone - rings out for 45 minutes during office hours too. Lie about item being delivered, total shambles, AVOID THIS RETAILER !!!!!!”
“GOD FORBID THAT YOU NEED CUSTOMER SERVICE THERE IS NONE.
SHOULD BR ZERO RATING!!!
CANT EVEN ORGANISE A CUSTOMER RETURN....TOTALLY OBSTRUCTIVE, DISINTERESTED AND RUDE.
STAY CLEAR!!!!”
