I just got my package today from them. And got excited removed all the covered even the tag. And I noticed that the quality is not what I like and has white stain or scratches at the back of the handbag. When I call the customer service they said the handbag is not returnable bec first I removed the tag and the white scratches are dust from them and not manufacturing issues. Lol so I said your sending a dusty handbag!? I told them it’s a stain, scratches... i just got it today from the box. I just opened it. It frustrates me because for them the value of the bag is about the TAG that I accidentally removed it. NO TAG NO RETURNED. Damage bag deal with. Happy customer! Learned my lesson. They are worse dealing with customer issues. They don’t care if your unhappy with the products they sent to you. They don’t care if it’s damage YOU REMOVED THE TAG THEN SORRY!