Michael Kors Reviews

Name: Michael Kors
Rating: 1.84

1.8 Rating 140 Reviews

21 %

of reviewers recommend Michael Kors

Company Reviews

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Metrics

1.8

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 17th May 2024

Theresa Lafata

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was shocked to find out my perfectly good handbag with a broken zipper was no longer under warranty after 1 year. I was told to just get it repaired at a shoe repair shop . I went to several and got the same answer. Those zipper are terrible and they don’t replace them. And I needed to get Michael Korrs to do the repair….except Michael Korrs said they don’t do that beyond warranty and couldn’t refer me to anyone that does So….I ended up with a $400 handbag destined for the garbage. Buy from lululemon. They have a lifetime warranty on their bags. Hard to believe these people are still in business the way they present themselves in the world”

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Posted 2 days ago

“This company return policy if awful. They are rude and no help. I've ordered several items from the company, and I am so disappointed and heartbroken. I will continue to send poor reviews until this matter is resolved.”

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Posted 1 week ago

“I loved my purse until every one i owned had the handles ravel. Will never purchase another one”

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Posted 1 week ago

“I purchased seven(7)bags at the Palm Beach outlet to be delivered to my sister in Maryland for Thanksgiving. The cost of the bags were around $1,000. We exchange gifts at Thanksgiving rather than Christmas, as we are a mixed religion family. I purchased the bags on November 15th, ample time to ship them and receive them before Thanksgiving on November 28th. Michael Kors outlet shipped out two(2) boxes on the 15th of November. So far so good. The first box arrived on the 19th of November, but to the wrong address. I had my sister track down that box in her neighborhood by looking for the proof of delivery photo provided by UPS. My sister was able to retrieve that box. Box # 2 was now nowhere to be found. I went to the Michael Kors outlet where I purchased the bags from and while somewhat sympathetic the sales person and manager were not able to assist me and insisted that this was a UPS matter and I need to file a claim with them. I contacted UPS that day and they informed me that my claim was with Michael Kors and not with them. Michael Kors would have to file a claim with UPS to track down the missing box. I went back to the store the next day to resolve my lost box and was once again told this was a UPS issue. I explained that my issue was with Michael Kors and not UPS, there issue was with UPS! I asked for a regional manager to escalate this matter, but no name or number was given to me by the store manager. I pressed for a supervisor, but was not given a name or number in Michael Kors corporate to resolve this issue. I was still hopeful that a replacement box of bags could be sent to make Thanksgiving gifting a reality. This did not happen! In the missing box is four (4) bags with a value exceeding $600. This is not how a customer should be treated! Michael Kors ruined my family Thanksgiving holiday. This matter is still not resolved. Michael Kors is not a reputable company. A customer who spends close to $1,000 is treated like trash!”

Helpful Report

Posted 2 weeks ago

“I purchased a lot of brands of boots, Michael Kors Harley Davidson UGG boots the problem that I had with this special pair of boots was the inside after a little after a year 18 months the insides of the boots just are falling apart. I have Harley Davidson boots older than these boots and they are still intact. I have UGG boots that deal with winner and if they’re intact. . And for what I pay for Michael Kors boots I think that they should withstand more than just falling apart in the inside. The whole inside is coming out whatever they line the boots with.”

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Posted 2 weeks ago

“I puchased my 300 boots in ajanurary 2024 wore them 2x and I take them out the box and they are peeling.”

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Posted 3 weeks ago

“I purchased 300 follar boots in Feb. 2024 only wore them twice. I took them out the box this morning they are peeling. All the money I spend with them customer service told me 90. Day warranty and I can send them to NJ to get repaired and I would be responsible for shipping and repair. No more Michael Kors for me Louis Vuitton dont treat us like that they take responsibility of their products.”

Helpful Report

Posted 1 month ago

“Received a purse from website it was stuffed with paper bags and it seemed like a second hand bag. Spent a lot of money and super disappointed in the quality”

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Posted 2 months ago

“I return my purpuse become in less 1 year is broken I am wait for gifs card virtual not recomend this brand and next time not buy more”

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Posted 3 months ago

“Micheal Kors? It's like Martha Stewart for K-mart. No one buys this tacky, poorly made-crap.”

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Posted 3 months ago

“Recently bought watch for my wife 400 pounds,what a pile of rubbish! runs out of charge in no time doesn’t count her movements properly,i have a garmin lasts for days on end,cost quarter of price never again”

Helpful Report

Posted 3 months ago

“Wallet fell apart after a week...store didn't give 2 shits”

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Posted 4 months ago

“I have spent lots and lots of money at this store and really enjoyed their product. One encounter with customer service can ruin that whole experience. I went to the store to get a warranty on my purse. I am disabled, I walked to the store which was painful, but not their fault. I got misinformation from customer service on what they needed. They told me to go back to the store and get a picture of what they needed. I said no, why don’t they just call and get the information they needed. They do not have the capability to make an outgoing call. Right? I asked to speak with a manager, to which I was asked a ton of questions why I wanted to speak with a manager. After quite some time I was able to speak with a manager who told me get a picture of the screen from the store sent to me and then he would take care of my problem, if I sent he the receipt the pictures of the defects, a video of the purse. A picture of the little black tag inside. Then he would make it good. When I sent him all this stuff. It was no longer good, I was not able to speak to him or any other manager. Stay away ladies!!!!! Stay far Away!!!! There are other purses to be had, People who have the decency to stand behind their product. People who are kind, who treat you with respect. I would hate to think they treat people with disabilities any less kind. Being a senior and not the most able with a computer do to all the things he was asking of me. I asked for help from my Grandkids when I got home. It made me very anxious. I had to send many times. TAKE IT FROM AN ELDERY, DISABlLED ,WOMAN STAY AWAY BUY ANOTHER PURSE. It is not worth the aggravation!!!!!”

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Posted 5 months ago

“Love ❤️ my purse”

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Posted 6 months ago

“I ordered two purses, but one of them arrived without a belt. When I called to explain the situation, I was travelling that day and needed the purse. The person I spoke with offered to let me keep the purchase and gave me a 10% discount. I found this response to be frustrating and unprofessional. It seemed like they were more concerned with making money than providing good customer service. I will never purchase anything from this company again nor recommend it.”

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Posted 6 months ago

“Bought a pair of Kadence stilettos. Only wore a few times and the buckle elastic snapped and broke. MK won't do anything about it. Their product is defective PERIOD! They DONT care about their customers what so ever. I won't be supporting them no more!”

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Posted 6 months ago

“I ordered black color. and received brown shoes. Moreover, you receive shoes that cannot be used. as if there was a nail underneath piercing your foot”

Michael Kors 1 star review on 16th May 2024

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Posted 6 months ago

“Poor customer service. I ordered a purse for my mom and I've been trying to come in contact with a representative regarding my order (I've been sending them emails for 3 days now) and I still haven't received a response or my package... Terrible costumer service.”

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Posted 7 months ago

“BEWARE! I never imagine to receive poor expectation coming from a luxury store brand like Michael Kors in Georgia. This is an unpleasant experience receiving one shipment not gift wrapped. The shoe appeared dirty and poorly boxed. I am stunned and disappointed, especially when this is a gift. The next day arrive my other shipment and the second pair of shoe in the shoe box was poorly packed. Terrible! I did reach out about the first shipment with the attached photos to express my concerns and request a resolution. The form of compensation I received was the option for a ten-percent discount on the price and $5.00 refund on the gift wrap. The next day I receive my other shipment and the shoe in the box was also poorly boxed. I don't think I will continue to support Michael Kors brand, there's so much bad reviews, I should have paid attention.”

Michael Kors 1 star review on 10th May 2024

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Posted 7 months ago

“Very bad customer service. Very rude and /or no knowledge.”

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Posted 7 months ago

Michael Kors is rated 1.8 based on 140 reviews