Michael Kors Reviews

Name: Michael Kors
Rating: 1.83

1.8 Rating 157 Reviews

20 %

of reviewers recommend Michael Kors

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Metrics

1.8

Based on 157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 11th April 2025

Debra Eaves

Michael Kors 1 star review on 4th April 2025

Anonymous

Michael Kors 1 star review on 17th May 2024

Theresa Lafata

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with the service I received from Michael Kors Canada, specifically in Edmonton, Alberta, regarding a smartwatch I purchased. From the beginning, we noticed the battery did not last very long. Eventually, it stopped charging altogether. While I understood it was out of warranty, I expected a simple battery replacement to be a straightforward process. Instead, it turned into a frustrating ordeal. I contacted every Michael Kors store in Edmonton, and each staff member provided different, often conflicting information. Some recommended repair shops that, upon contact, stated they do not handle smartwatch battery replacements. Some even suggested taking it to a cell phone repair shop – a completely inappropriate suggestion for a designer watch. I suggest that management address the clear lack of product knowledge among their staff, as the runaround I received was unacceptable. After countless phone calls to jewelry stores across the city, I discovered no one was willing to work on the watch. Finally, I contacted head office, which confirmed that battery replacements should be handled in-store. This was news to the Edmonton staff! Ultimately, I was forced to ship the watch to Texas, USA, for a five-week turnaround. This $500 watch has become a nightmare. The poor service, the conflicting information, and the inconvenience of international shipping (at an additional $30 cost to me) are simply unacceptable. I now face the uncertainty of potential repair charges from the US service center. Frankly, this "Made in China" watch is not worth the hassle or the money. I strongly advise anyone considering purchasing a Michael Kors smartwatch to think twice. My experience has been incredibly disappointing, and I would not recommend this brand based on their poor customer service and lack of support.”

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Posted 2 months ago

“I loved my purse until every one i owned had the handles ravel. Will never purchase another one”

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Posted 4 months ago

“I purchased a lot of brands of boots, Michael Kors Harley Davidson UGG boots the problem that I had with this special pair of boots was the inside after a little after a year 18 months the insides of the boots just are falling apart. I have Harley Davidson boots older than these boots and they are still intact. I have UGG boots that deal with winner and if they’re intact. . And for what I pay for Michael Kors boots I think that they should withstand more than just falling apart in the inside. The whole inside is coming out whatever they line the boots with.”

Helpful Report

Posted 5 months ago

Michael Kors is rated 1.8 based on 157 reviews